Frontline Housing Services Assistant

Morgan Hunt Group Limited; Stirling; On-site; GBP 21,000 - 26,000; Full time

Job summary

Morgan Hunt represents a well-established housing sector client in Stirling, recruiting a Customer Services Assistant for frontline duties in a busy office environment. The role involves handling a variety of housing-related enquiries, administrative tasks, and meeting customer service targets to support residents and staff alike.

The ideal candidate will have strong communication skills, good IT proficiency and the ability to manage multiple priorities in a fast-paced setting, with experience

Qualifications

• Previous experience in customer service, administration or frontline environment.
• Experience handling a range of customer enquiries face-to-face, over the phone or in writing.
• Strong organisational and administrative skills.
• Excellent attention to detail and accurate record keeping.
• Good IT skills and confidence using databases and internal systems.

Responsibilities

• Provide frontline customer service to tenants, prospective tenants, owners and visitors.
• Handle housing-related enquiries including allocations, repairs, rent and housing management.
• Provide reception and switchboard cover with a professional welcome.
• Log and record customer enquiries and maintain internal records.
• Process repair requests and associated administration.
• Support housing enquiries and applications, including waiting lists and file preparation.
• Provide administrative support for events and organisational activities.
• Attend meetings, set up venues and take minutes when required.

Skills

Customer service

Administration

Communication

IT skills

Data entry

Record keeping

Prioritisation

Tools

Housing management systems

Databases

Job description

Morgan Hunt represents a well-established housing sector client in Stirling, recruiting a Customer Services Assistant for frontline duties in a busy office environment. The role involves handling a variety of housing-related enquiries, administrative tasks, and meeting customer service targets to support residents and staff alike.

The ideal candidate will have strong communication skills, good IT proficiency and the ability to manage multiple priorities in a fast-paced setting, with experience