Frontline Housing Assessments Officer

Buckinghamshire Council; Aylesbury; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Flexible working

Employee Assistance Programme

Mental Health First Aiders

Discounts: cafés/restaurants/shops

Costco membership

Gym membership discounts

Travel discounts (Arriva)

Pension scheme

Job summary

Buckinghamshire Council is seeking a Housing Assessment Officer to deliver statutory homelessness and housing advice services across the Communities directorate. You will manage relief and final duty decisions, update Housing Plans, and support households in Temporary Accommodation toward sustainable outcomes.

The role requires proactive collaboration with colleagues, external partners, and welfare agencies to safeguard vulnerable customers, conduct risk assessments and manage complex caseloads

Qualifications

• Provide statutory homelessness and housing advice.
• Conduct risk assessments and manage complex caseloads.
• Work with external partners, police, government welfare agencies, and internal stakeholders to safeguard vulnerable customers.

Responsibilities

• Deliver homelessness relief duties and housing assessments.
• Update personalised Housing Plans.
• Make decisions on duty owed by the Council during applications.
• Support households in Temporary Accommodation toward sustainable housing solutions.

Skills

Customer service

Risk assessment

Stakeholder liaison

Policy development

Education

Law degree (optional)

Job description

Buckinghamshire Council is seeking a Housing Assessment Officer to deliver statutory homelessness and housing advice services across the Communities directorate. You will manage relief and final duty decisions, update Housing Plans, and support households in Temporary Accommodation toward sustainable outcomes.

The role requires proactive collaboration with colleagues, external partners, and welfare agencies to safeguard vulnerable customers, conduct risk assessments and manage complex caseloads