Frontline Community Health Navigator

Cardiff and Vale University Health Board; Bath; On-site; GBP 21,000 - 27,000; Full time

Job summary

Cardiff and Vale University Health Board is seeking Community Health Navigators to join the Bath & North East Somerset, Swindon and Wiltshire (BSW) Community Health Services Single Point of Access (SPA) team. You will play a vital role as the first contact for patients, the public and professionals, providing information, guidance and signposting to suitable services.

You will handle enquiries by phone, email and post, process referrals, and help direct patients to the most appropriate care in

Responsibilities

• Handle enquiries via telephone, email and post, providing information, guidance and signposting to appropriate services.
• Process referrals, maintain accurate patient records, and ensure patients are directed to the most appropriate service in line with established pathways and protocols.

Job description

Cardiff and Vale University Health Board is seeking Community Health Navigators to join the Bath & North East Somerset, Swindon and Wiltshire (BSW) Community Health Services Single Point of Access (SPA) team. You will play a vital role as the first contact for patients, the public and professionals, providing information, guidance and signposting to suitable services.

You will handle enquiries by phone, email and post, process referrals, and help direct patients to the most appropriate care in