Frontline Cleaning Sector Lead

ISS Facility Services; Coleshill Heath; On-site; GBP 28,000 - 34,000; Full time

Job summary

ISS Facility Services in the United Kingdom is seeking an experienced Sector Supervisor to lead frontline cleaning teams and ensure delivery of high-quality services across a designated area. This INTERNAL ONLY role focuses on coordinating planned and reactive cleaning, managing resources, and developing staff while maintaining high customer service standards.

The role emphasizes compliance with Health & Safety, operational standards, and strong stakeholder engagement, with a focus on

Qualifications

• Minimum of one year's experience in a supervisory or management role within cleaning, facilities management, soft services, or a similar environment.
• Experience leading and supporting frontline operational teams.
• Excellent communication and interpersonal skills.
• Ability to prioritise workloads and manage multiple tasks effectively.
• Problem-solving and decision-making skills.
• Flexible, adaptable, and proactive approach to work.
• Ability to build effective working relationships with colleagues and stakeholders at all levels.
• Good understanding of service delivery standards and operational compliance requirements.

Responsibilities

• Supervise and support frontline cleaning teams to ensure high standards of service delivery.
• Manage day-to-day operational activities across a designated area.
• Complete regular site inspections and quality checks to maintain service standards.
• Respond to reactive and emergency cleaning requests as required.
• Coordinate periodic cleaning activities, including deep cleaning and carpet cleaning programmes.
• Ensure compliance with Health & Safety, security procedures, company policies, and operational standards.
• Monitor staffing levels, attendance, and absence reporting.
• Manage consumable stock levels and ensure materials are available across all sites.
• Ensure cleaning stores and equipment areas remain organised and compliant.
• Build and maintain positive relationships with customers, colleagues, and stakeholders.
• Promote employee engagement, motivation, and high team morale.
• Ensure service delivery meets agreed performance standards and contractual requirements.
• Provide leadership, coaching, and performance support to frontline employees.

Skills

Supervisory experience

Communication skills

Prioritisation

Problem-solving

Adaptable

Job description

ISS Facility Services in the United Kingdom is seeking an experienced Sector Supervisor to lead frontline cleaning teams and ensure delivery of high-quality services across a designated area. This INTERNAL ONLY role focuses on coordinating planned and reactive cleaning, managing resources, and developing staff while maintaining high customer service standards.

The role emphasizes compliance with Health & Safety, operational standards, and strong stakeholder engagement, with a focus on