Front Office Team Member - Part Time

TN United Kingdom; London; On-site; GBP 40,000 - 60,000; Part time

Job summary

An established industry player is seeking a Front Office Team Member to join their dynamic team in London. This part-time role focuses on creating memorable experiences for guests, ensuring their needs are met with warmth and professionalism. You'll be the face of the hotel, welcoming guests and assisting them during their stay. With opportunities for skill growth and a supportive environment, this position offers a chance to thrive in the hospitality sector. If you are passionate about customer service and enjoy working in a vibrant team, this is the perfect opportunity for you.

Benefits

Free night stays in UK hotels

Up to 50% discount in Accor Restaurants

Talent gym access

Stylish and functional uniform

Complimentary meals on duty

Discounted hotel rates worldwide

Opportunities for skill growth

Continuous learning via Accor Academy

Support for wellbeing

Participation in sustainability initiatives

Qualifications

• Experience with customer service in a hospitality environment.
• Ability to work under pressure and multitask effectively.

Responsibilities

• Welcome guests warmly and create memorable experiences.
• Anticipate guests' needs and provide information.
• Assist the Food and Beverage team to ensure excellent service.

Skills

Customer Service Skills

Problem-Solving Attitude

Time Management

Multitasking

Organizational Skills

Education

Fluency in English

Tools

FOLS or similar systems

Job description

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Front Office Team Member - Part Time, London

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Client:

Accor

Location:

London, United Kingdom

Job Category:

Retail

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EU work permit required:

Yes

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Job Reference:

8eb1921668de

Job Views:

8

Posted:

26.04.2025

Expiry Date:

10.06.2025

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Job Description:

Company Description

Our mission at IBIS London City Shoreditch is to create memorable moments for our guests, by connecting hearts from arrival to farewell.

A job, a career or a calling - whatever brings you here, we have something for you!

Ready to discover more? Get in touch with us. We would love to hear from you.

One more thing…

As part of our team you can enjoy:

• Salary - £13.16/hour
• Free night stays in our UK hotels and up to 50% discount in any Accor Restaurant (T&C Applies)
• Talent gym access
• Stylish and functional uniform provided
• Complimentary meals on duty prepared by our chefs
• Discounted hotel rates worldwide in Accor Hotels
• Opportunities for skill growth through our Apprenticeship
• Continuous learning via our Accor Academy
• Support for your wellbeing
• Global experience across 5000 hotels in over 100 countries
• Participation in initiatives for a more inclusive and sustainable world
• And many more benefits! (subject to availability and T&C)

If you believe you are the right candidate, please click ‘apply’ now! We’d love to hear from you!

Job Responsibilities:

• Be the ‘face of IBIS London City Shoreditch’, welcoming guests warmly and making their stay memorable.
• Be present and visible, creating a welcoming environment and establishing personal relationships with guests.
• Prioritize guest relations while following administrative procedures.
• Create memorable moments for guests.
• Anticipate and respond to guests' needs, providing information and connecting them with appropriate services.
• Assist the Food and Beverage team at the bar if required to ensure excellent service.

You must be eligible to work in the UK and hold a current visa. Documentation will be required during recruitment.

Qualifications:

• Experience with FOLS or similar systems is preferred but not mandatory.
• Fluency in English.
• Excellent customer service skills.
• Positive problem-solving attitude.
• Good time management and organizational skills.
• Ability to multitask and work under pressure.

Training will be provided in all front-of-house functions and safety procedures. Fluency in English is essential.

Additional Information:

Diversity & Inclusion: We are committed to attracting and promoting diverse talent in an inclusive environment.

Data Privacy: We process personal data in accordance with GDPR and the Data Protection Act 2018. Details are available in our Employee Privacy Policy.