Front Office Team Member Front Office Team Member

LGH Hotel Management; Bar Hill; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading hotel management company is seeking a Front Office Team Member to deliver exceptional service and create memorable guest experiences. You'll manage inquiries, handle check-ins, and collaborate with hotel departments. The ideal candidate has previous customer-facing experience, strong communication skills, and is adaptable to a fast-paced setting. Join us in Bar Hill, near Cambridge, for a rewarding role in hospitality.

Benefits

Employee discounts across hotel portfolio

Shopping discounts on groceries and travel

Free meals on duty

Health and wellness advice

Cycle to work scheme

24/7 support line

Qualifications

• Previous experience in a customer-facing role, ideally in hospitality.
• Strong communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Provide outstanding customer service to all guests.
• Address guest requests and concerns promptly.
• Answer phone calls and manage guest information.

Skills

Strong communication skills

Customer service orientation

Ability to multitask

Friendly personality

Flexible availability

Tools

Opera Cloud knowledge

Reservation systems

Job description

Are you a highly motivated, customer-focused individual ready to make a difference? We're looking for someone like you to join our hotel as a Front Office Team Member. As the first point of contact for our guests, you'll play a crucial role in creating memorable and seamless guest experiences.

What You'll Do:

1. Deliver Exceptional Service: Provide outstanding customer service to all guests, including check-in, check-out, and responding to inquiries.
2. Handle Requests Efficiently: Address guest requests and concerns promptly, ensuring their satisfaction.
3. Manage Communications: Answer phone calls and emails, take reservations, and manage guest information.
4. Support Operations: Assist with administrative tasks such as billing, record-keeping, and report generation.
5. Collaborate with Teams: Work closely with other hotel departments to ensure smooth operations and a seamless guest experience.

Why Join Us:

• Be the First Impression: As the first point of contact, you'll set the tone for our guests' entire stay.
• Dynamic Environment: Thrive in a fast-paced, supportive setting where your contributions are valued.
• Growth Opportunities: Be part of a team that encourages professional development and career growth.

Located right on the A14, just a mile from the M11 and 5 miles northeast from the heart of Cambridge, sits the Cambridge Bar Hill Hotel, part of the Signature Collection By Best Western. The property boasts 136 bedrooms, including family bedrooms for up to 5, an ideal wedding venue for up to 180 guests, and 10 versatile meeting rooms for up to 200 delegates. Facilities include an indoor swimming pool, fitness suite, treatment rooms, sauna, steam-room, spa bath, and dining options in our Grill, lounge, and bar.

Minimum Requirements:

• Previous experience in a customer-facing role, ideally in a hotel or hospitality environment
• Strong communication and interpersonal skills, with a friendly and welcoming personality
• Ability to multitask and work in a fast-paced environment
• Familiarity with computer systems and software, including reservation and property management systems
• Flexible availability, including weekends and holidays
• Opera Cloud knowledge

If you are a team player with a passion for hospitality and excellent customer service skills, we would love to hear from you.

Additional Opportunities:

• Employee discounts across our hotel portfolio
• Shopping discounts on groceries, fashion, travel, utilities, days out, and holidays
• Eye care, legal & money advice, counseling sessions
• Hospital & death benefit plans
• Cycle to work scheme, wellbeing tips, fitness videos, and health advice
• 24/7 support line, team recognition, free meals on duty, free parking