Front Office Team Member

21c Museum Hotels; Reading; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading hotel group in Reading seeks a dedicated team member to provide excellent guest service, manage guest registration and maintain security procedures. The ideal candidate will have experience in hospitality or customer service along with strong communication and organizational skills. You will enjoy benefits like competitive salary, free stays in UK hotels, and discounts at Accor restaurants. This position requires eligibility to work in the UK.

Benefits

Free night stays in UK hotels

Up to 30% discount in Accor restaurants

Discounted hotel rates globally

Continuous learning with Accor Academy

Qualifications

• Some experience in retail, hospitality or a customer facing role.
• Excellent communication skills.
• Strong organisational skills.
• A positive, can-do attitude.

Responsibilities

• Provide efficient service for guest registration and departure.
• Attend to all incoming calls professionally.
• Maintain strict security procedures.

Skills

Customer service

Communication skills

Organizational skills

Positive attitude

Job description

Company Description

Join us at Accor, where life pulses withpassion!?

As apioneerin the art ofresponsiblehospitality, the Accor Groupgathersmorethan45 brands, 5,600hotels, 10,000 restaurants, and lifestyle destinations in 110 countries.Whileeachbrand hasitsownpersonality,whereyouwillbeable totrulyfindyourself,theyallshareacommonambition: tokeepinnovatingandchallengingthestatus-quo.?

Byjoiningus,youwillbecomeaHeartist®,becausehospitalityis, first andforemost, aworkofheart.?

Youwilljoinacaringenvironmentand a teamwhereyoucanbeallyouare. Youwillbein asupportiveplace togrow, tofulfilyourself, todiscoverotherprofessions and topursuecareeropportunities, inyourhotelor inotherhospitalityenvironments, inyourcountry oranywherein the world!?

Youwillenjoyexclusivebenefits,specificto thesectorandbeyond, aswellasstrongrecognition foryourdailycommitment.?

Everythingyouwilldowithus,regardlessofyourprofession,willofferadeepsenseofmeaning, tocreatelasting,memorableandimpactfulexperiencesforyourcustomers,foryourcolleaguesand for theplanet.

Hospitality is a work of heart,
Join us and become a Heartist®.

Job Description

• Provide efficient service for guest registration and departure; maintain accurate guest accounts and provide accurate, helpful information.
• Attend to all incoming calls via the switchboard in a professional and polite manner, constantly striving to provide Total Customer Satisfaction.
• Maintain strict security procedures to ensure guest confidentiality and safety

Qualifications

• Some experience in retail, hospitality or a customer facing role
• Excellent communication skills
• Strong organisational skills
• A positive, can-do attitude

Additional Information

• Competentive salary.
• Free night stays in our UK hotels and up to 30% discount in any Accor Restaurant (T&C Applies)
• Discounted hotel rates all over the world in Accor Hotels
• Continuously learn and develop yourself with our Accor Academy
• Support your wellbeing in your professional and personal lives
• Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries
• Participate actively in initiatives to build a more inclusive and sustainable world
• And many more benefits and perks : Our objective is simple: make you grow and give you the spark to unleash your personality
• You must be eligible to live and work in the UK to apply for this position and be in possession of a current work visa.