Front Office Team Member

NOVOTEL; Manchester; On-site; GBP 20,000 - 25,000; Full time

Job summary

A renowned hotel brand in Manchester is seeking an enthusiastic Front Office Team Member to create exceptional guest experiences. Responsibilities include greeting guests, managing check-ins and check-outs, and promoting hotel services. Candidates should have customer service experience and excellent communication skills. This position offers opportunities for growth and various perks, including discounts at Accor Hotels.

Benefits

30% discount in any Accor Hotel Restaurant

Discounted hotel rates

Access to Accor Academy for learning and development

Qualifications

• Proven experience in customer service, preferably in the hospitality industry.
• Strong problem-solving abilities and attention to detail.
• Professional appearance and positive attitude.

Responsibilities

• Warmly welcome and greet guests, ensuring a positive first impression.
• Manage the check-in and check-out processes efficiently.
• Promote hotel facilities and services to guests.

Skills

Customer service experience

Excellent communication skills

Problem-solving abilities

Fluency in English

Multi-tasking

Tools

Opera Cloud property management system

Job description

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We are seeking an enthusiastic and customer-focused Front Office Team Member to join our dynamic team in Manchester, United Kingdom. As the face of our organization, you will play a crucial role in creating exceptional experiences for our guests from check-in to check-out.

• Warmly welcome and greet guests, ensuring a positive first impression of our establishment
• Efficiently manage the check-in and check-out processes, handling guest inquiries and requests promptly and professionally
• Maintain accurate guest accounts and process payments with attention to detail
• Handle telephone calls, emails, and in-person inquiries in a courteous and timely manner
• Promote hotel facilities and services, maximizing sales opportunities through product knowledge and effective communication
• Collaborate with other departments to ensure seamless guest experiences and resolve any issues that may arise
• Maintain a clean and organized front desk area
• Assist with administrative tasks and reports as needed
• Stay informed about local attractions and services in Manchester to provide helpful recommendations to guests
• Adapt to changing priorities and maintain composure during busy periods

Job Description

We are seeking an enthusiastic and customer-focused Front Office Team Member to join our dynamic team in Manchester, United Kingdom. As the face of our organization, you will play a crucial role in creating exceptional experiences for our guests from check-in to check-out.

• Warmly welcome and greet guests, ensuring a positive first impression of our establishment
• Efficiently manage the check-in and check-out processes, handling guest inquiries and requests promptly and professionally
• Maintain accurate guest accounts and process payments with attention to detail
• Handle telephone calls, emails, and in-person inquiries in a courteous and timely manner
• Promote hotel facilities and services, maximizing sales opportunities through product knowledge and effective communication
• Collaborate with other departments to ensure seamless guest experiences and resolve any issues that may arise
• Maintain a clean and organized front desk area
• Assist with administrative tasks and reports as needed
• Stay informed about local attractions and services in Manchester to provide helpful recommendations to guests
• Adapt to changing priorities and maintain composure during busy periods

Qualifications

• Proven experience in customer service, preferably in the hospitality industry
• Excellent communication and interpersonal skills
• Fluency in English; additional languages are a plus
• Strong problem-solving abilities and attention to detail
• Proficiency in computer systems, with experience in Opera Cloud property management system preferred
• Ability to work efficiently in a fast-paced, team-oriented environment
• Flexible availability to work various shifts, including weekends and holidays
• Demonstrated ability to multitask and prioritize effectively
• Professional appearance and positive attitude
• Basic math skills for handling financial transactions
• Knowledge of local attractions and services in Manchester is beneficial

Additional Information

A job, a career or a calling - whatever brings you here, we have something for you!

As part of our team you can have:

• 30% discount in any Accor Hotel Restaurant (T&C Applies)
• Discounted hotel rates all over the world in Accor Hotels
• Continuously learn and develop yourself with our Accor Academy
• Support your wellbeing in your professional and personal lives

Grow your experience anywhere. Explore limitless opportunities across 5000 Accor hotels in over 100 countries

• Participate activelyininitiatives to build a more inclusive and sustainable world
• And many more benefits and perks : Our objective is simple: make you grow and give you the spark to unleash your personality