Front Office Team Member

Accor Hotels; City of Edinburgh; On-site; GBP 22,000 - 28,000; Full time

Job summary

Join a forward-thinking hospitality leader as a Front Office Supervisor, where your role is pivotal in creating memorable experiences for guests. You'll be the welcoming face at Ibis Edinburgh South Bridge, ensuring every guest feels valued and cared for. This role offers a dynamic environment with opportunities for personal growth and development, alongside a range of benefits including free nights in UK hotels and a supportive employee assistance program. If you're passionate about customer service and eager to contribute to a diverse and inclusive team, this is the perfect opportunity for you.

Benefits

ALL Heartist Card for discounts

Free night stays in UK hotels

Complimentary staff meal

Uniform provided

28 days holidays per year

Recommend a Friend Incentive

Employee Assistance Program

Pension Scheme

Company sick pay

Opportunities for development

Qualifications

• Experience in customer service is essential.
• Fluency in English is required for effective communication.

Responsibilities

• Ensure guests feel valued and cared for.
• Respond promptly to guest requests during their stay.
• Promote hotel facilities and maximize sales.

Skills

Customer service skills

Fluency in English

Experience with OPERA cloud

Job description

Company Description

Applicants with current right to work in the UK.

Job Description

What is in it for you:

• ALL Heartist Card for discounts at Accor Hotels Worldwide (stays, dining, shopping, and more)
• Free night stays in our UK hotels (T&C applies)
• Complimentary staff meal
• Uniform provided
• 28 days holidays per year (up to 33 with length of service)
• Recommend a Friend Incentive
• Employee Assistance Program to support your wellbeing
• Pension Scheme
• Company sick pay
• Opportunities for development through learning programs, academies, and apprenticeships
• Participation in initiatives for a more inclusive and sustainable world
• And many more benefits and perks

Our objective: to help you grow and unleash your personality.

Role Responsibilities

• Be the welcoming face of Ibis Edinburgh South Bridge, ensuring guests feel valued and cared for.
• Ensure a memorable guest experience.
• Respond promptly, efficiently, and courteously to guest requests during check-in, check-out, and throughout their stay.
• Ensure all charges are accurate and posted timely.
• Handle calls professionally.
• Document internal and guest messages accurately.
• Promote hotel facilities and maximize sales through product knowledge and selling skills.
• Perform additional duties as requested by management and supervisors.

Qualifications

• Experience with OPERA cloud is valued.
• Fluency in English.
• Customer service skills.

Training will be provided in all front-of-house functions and safety procedures.

Additional Information

Our mission at Ibis Edinburgh Centre South Bridge is to create memorable moments for our guests from arrival to farewell.

Whether you're seeking a job, career, or calling, we have something for you!

If you believe you're the right candidate for the Front Office Supervisor role, please click ‘Apply’. We look forward to hearing from you!

By working at Ibis Edinburgh Centre South Bridge, you will be part of the Accor network, a global hospitality leader. Discover more at heart-of-hospitality.com or on Instagram @heart.of.hospitality.

Our commitment to Diversity & Inclusion:

We aim to attract, recruit, and promote diverse talent, fostering an inclusive environment where everyone feels they belong.

I'm interested