Front Office Team Leader - Front Office - Jumeirah Lowndes

Jumeirah Carlton Tower; London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading luxury hotel in London is seeking a Front of House Team Leader to oversee daily operations and manage a dynamic team. The ideal candidate will exemplify leadership, creativity, and problem-solving skills while ensuring exceptional service to guests. This role offers generous benefits and opportunities for professional growth.

Benefits

Extra holiday for significant birthdays

Life insurance

Discounts via Jumeirah Perks Website

F&B and spa treatment discounts

Uniform or business attire dry cleaning

Meals on duty

Employee assistance program

Wellness benefits

After-hours taxi service

Qualifications

• Strong problem-solving and leadership skills required.
• Creativity and project management abilities are essential.

Responsibilities

• Oversee daily operations and motivate the team.
• Create and manage timelines, delegating tasks effectively.
• Prepare reports and maintain accurate records.

Skills

Problem-solving skills

Leadership

Creativity

Project management

Job description

About Jumeirah and the hotel:

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 31 properties, including 33 signature F&B restaurants, across the Middle East, Europe, Asia, and Africa. Since 1999, Jumeirah has been renowned for its luxury hospitality, starting with the iconic Jumeirah Burj Al Arab. The brand is known worldwide for its beachfront resorts, city hotels, and luxury residences, offering distinctive experiences that bring joy to guests globally.

Located in Knightsbridge, London, Jumeirah Lowndes is a luxurious address in SW1, blending heritage with modern elegance. The hotel features 186 guest rooms, including 87 with balconies, a rooftop health club and spa with London's largest naturally lit swimming pool, private access to Cadogan Gardens, and the Italian restaurant La Maison Ani.

About the Job:

We are seeking a Front of House Team Leader to join us at Jumeirah Lowndes Tower. Key responsibilities include:

1. Overseeing daily operations and motivating the team to achieve goals.
2. Creating and managing timelines, delegating tasks effectively.
3. Exemplifying compassion, honesty, and integrity to set a positive example.
4. Greeting and attending to personnel, clients, and guests professionally and discreetly.
5. Briefing staff, preparing duty rosters, and making necessary adjustments.
6. Preparing reports and maintaining accurate records.

About You:

• Problem-solving skills
• Leadership and team management abilities
• Creativity
• Project management skills

In addition to generous F&B benefits and hotel discounts worldwide, this role offers excellent employee benefits, including:

• Extra holiday for significant birthdays (e.g., 21, 30, 40)
• Life insurance
• Discounts via Jumeirah Perks Website
• F&B and spa treatment discounts
• Uniform or business attire dry cleaning
• Meals on duty
• Employee assistance program
• Wellness benefits (e.g., chiropodist, flu jabs)
• After-hours taxi service

If you believe you are a good fit for this role, please apply today.