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Front office Team Leader
TN United Kingdom
Greater London
On-site
GBP 60,000 - 80,000
Full time
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Job summary
Join a dynamic and energetic team as the Front Office Team Leader at a prominent hotel near London Heathrow Airport. This role offers the chance to lead daily operations, deliver exceptional customer service, and ensure a welcoming environment for guests. You'll be part of a global hospitality leader, where your contributions will help create memorable experiences for visitors. With opportunities for personal growth and a commitment to diversity and inclusion, this position is perfect for those eager to make a difference in the hospitality industry.
Qualifications
- Strong understanding of hotel operations and team management.
- Ability to train and supervise front office staff effectively.
Responsibilities
- Direct daily front office operations and assist in training staff.
- Supervise front office team and ensure policies are followed.
Skills
Job description
As our next Front Office Team Leader, you…
- Develop a strong understanding of the functions of each department of the hotel, physical layouts of the hotel facilities, the key personnel and their roles, daily functions and special events, and conventions and groups currently in the house and due to arrive.
- Assist in conducting training for all Front Office employees.
- Direct daily front office operations.
- Attend to credit problems.
- Supervise front talent and help out with accounting problems.
- Patrol and inspect public areas during evenings to make sure everything is in order.
- Control hotel duty keys and floats whilst on duty.
- Supervise and support the Front Office team.
- Ensure department policies and procedures are understood by all employees and observed in tasks performed.
- Perform any other duties as directed by the Front Office Management.
A little more information:
You will have the opportunity to be part of a high energy, fun team that delivers excellent customer service each day to all our guests.
Our hotel offers 356 rooms, within very close proximity to London Heathrow Airport. The hotel features a restaurant operating for breakfast, lunch, and dinner as well as a large outdoor car park.
To ensure you can best welcome and care for our guests you will need to be fluent in English.
Understanding things from our guest’s perspective is key, so while you are settling into your new role we will arrange a one-night stay for you to experience this first hand.
If you feel you are the right candidate for the role as our Team Leader, please click ‘apply’ now! We’d love to hear from you!
One more thing…
By working at the ibis London Heathrow Airport you will be part of the Accor network, worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy and explore Accor’s limitless opportunities. Discover our Talent stories at heart-of-hospitality.com or on Instagram @heart.of.hospitality
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.
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