Front Office Support Engineer

TP ICAP; London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading financial technology company is seeking an Application Support Engineer in London to support their bespoke trading platform. In this role, you will handle application support across various technologies and ensure smooth operations, focusing on areas like Transaction & Regulatory Reporting and cloud technology adoption. The ideal candidate has strong skills in FIX protocol, database troubleshooting, Linux, and customer service orientation.

Qualifications

• Support experience in a financial institution.
• Knowledge of European Equity markets.
• Self-motivated and ownership-oriented.

Responsibilities

• Supporting a follow the sun model with global teams.
• Performing pre-market health checks.
• Providing daily application support and troubleshooting.
• Supporting back-office flows, especially Regulatory and Transaction Reporting.

Skills

FIX knowledge

Database troubleshooting (SQL, Sybase, Oracle)

Linux support experience

Networking troubleshooting skills

Cloud infrastructure experience (AWS, Azure, GCP)

Automation and scripting skills

Excellent communication skills

Customer service orientation

Organizational skills

Flexibility in working hours

Tools

Docker

Kubernetes

Order Management Systems

Job description

Liquidnet is seeking an Application Support Engineer to join the EMEA Front Office Support team. The role involves supporting a range of cross-platform market-leading technologies to ensure the smooth operation of our bespoke trading platform. Responsibilities include supporting proprietary and third-party applications, with a focus on Transaction & Regulatory Reporting, automation, project contributions, client migrations, and cloud technology adoption. The role also involves member user administration, support via phone and email, OMS integration, and trade lifecycle support.

The ideal candidate will have a positive attitude and high customer service orientation, with strong FIX, database (SQL, Sybase, Oracle), Linux, cloud, Windows, and networking troubleshooting skills.

Responsibilities include:

• Supporting a 'follow the sun' model with global teams in APAC and US
• Performing pre-market health checks
• Providing daily application support and troubleshooting
• Supporting back-office flows, especially Regulatory and Transaction Reporting
• Interacting with internal stakeholders
• Creating and tracking incident reports
• Supporting product testing and projects
• Identifying platform improvements

Qualifications and Skills:

• Support experience in a financial institution
• Support experience in Linux environments
• Knowledge of the FIX protocol
• Understanding of European Equity markets
• Automation and scripting skills
• Experience with MSSQL, Oracle, and Sybase databases
• Support experience with Windows Server
• Network troubleshooting skills
• Self-motivated, ownership-oriented, and autonomous
• Excellent communication skills across stakeholder levels
• Customer satisfaction focus
• Organizational skills and SLA discipline
• Flexibility in working hours
• Experience with cloud infrastructure (AWS, Azure, GCP)
• Knowledge of DevOps practices, CI/CD, IaC, automated testing
• Experience with Docker, Kubernetes
• Understanding of message-based architecture
• Support experience with Order Management Systems
• Familiarity with monitoring tools and SRE practices