Front Office Support Engineer

MARGO; London; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A top-tier investment banking partner in London is seeking a Support Analyst for the Fixed Income & Derivatives team. You will support critical trading platforms, providing technical support and collaborating with traders. Ideal candidates have strong Linux/Unix and SQL skills, plus experience in scripting and networking. This hybrid role offers an exciting opportunity to gain exposure in financial systems and develop technical expertise.

Benefits

Exposure to Fixed Income and Derivatives trading systems

Collaborative international teams

Continuous learning and career growth

Qualifications

• Strong experience with Linux/Unix and Windows environments.
• Proficiency in SQL for investigating and resolving database issues.
• Good scripting ability in Python or similar for automation/troubleshooting.

Responsibilities

• Provide 2nd and 3rd line support for Bonds and Swaps.
• Troubleshoot and resolve technical issues across trading tools.
• Collaborate with global development and support teams.

Skills

Experience with Linux/Unix

Proficiency in SQL

Scripting ability in Python

Understanding of networking fundamentals

Familiarity with incident management

Tools

Monitoring Tools (e.g., ITRS Geneos, Dynatrace)

Market data platforms (e.g., Bloomberg, Tradeweb)

Job description

Support Analyst – Fixed Income & Derivatives | Hybrid (London) | MARGO

Start date: ASAP

MARGO is hiring a Support Analyst to join the Fixed Income & Derivatives team of one of our top-tier investment banking partners. You’ll be part of the APS F2B Flow team, supporting front-to-booking trading systems for Rates, Credit, and Derivatives desks.

Location: Hybrid role based in London

Your mission:

Support critical trading platforms used by Fixed Income and Derivatives teams – ensuring high availability, fast performance, and seamless trade lifecycle management. You’ll work closely with traders and global teams to keep everything running smoothly.

What you’ll do:

Provide 2nd and 3rd line support for Bonds, Swaps, Repos, CDS, HY, and Sales platforms

Troubleshoot and resolve technical issues across booking, pricing, and trading tools

Perform deep dives into root cause analysis and improve system stability

Tune performance across real-time market access and data computation layers

Collaborate with global development, infrastructure, and support teams

Contribute to projects across EMEA and communicate updates to stakeholders

Build strong working relationships with front office users and technical teams

Technical fit – what we’re looking for:

Strong experience with Linux/Unix and Windows environments

Proficiency in SQL for investigating and resolving database issues

Good scripting ability in Python or similar for automation/troubleshooting

Understanding of networking fundamentals, firewalls, and latency tuning

Familiarity with support processes, incident management, and change control

Bonus: Exposure to market data platforms (e.g., Bloomberg, Tradeweb, ION)

️ Tech stack includes:

OS: Linux, Windows

Scripting & Automation: Python, Ansible, Bladelogic

Databases: SQL, Oracle

Monitoring/Tools: ITRS Geneos, Dynatrace, Tibco RV

Market access: ION MarketView, Tradeweb, Bloomberg, Reuters

Why join us?

Gain real exposure to Fixed Income and Derivatives trading systems

Work hands-on with front-office platforms and market access tools like ION

Develop your skills across SQL, Unix/Linux, and Python in real-time environments

Collaborate with international teams and contribute to impactful projects

Enjoy a long-term career path with continuous learning and financial domain growth

Recruitment process:

Intro call – with our Talent Acquisition team

Technical chat – with one of our consultants

Final interview – with the client’s hiring manager to assess fit

APPLY NOW

As an employer, MARGO offers equal employment opportunities regardless of gender, ethnicity, religion, sexual orientation, social status, disability, or age. MARGO is committed to fostering an inclusive work environment that reflects the diversity of its teams, and several actions are taken daily to achieve this!