Front Office Supervisor - Six Senses London

InterContinental Hotels Group; City Of London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A luxury hotel brand in London is seeking a Front Office Supervisor to manage guest interactions and ensure a smooth check-in process. The ideal candidate will have at least 2 years of experience in a similar luxury hotel role, alongside strong communication and problem-solving skills. Responsibilities include guest relations, staff training, and operational oversight. This position requires the right to work in the UK; sponsorship is not available.

Qualifications

• At least 2 years of experience in a similar role in luxury hotels.
• Fluency in English; additional languages preferred.
• Proven results in guest satisfaction and operational efficiency.

Responsibilities

• Greet guests upon arrival and handle check-in procedures.
• Ensure guest satisfaction and manage billing effectively.
• Coordinate daily activities for arrivals and departures.
• Train and provide feedback to Front Office staff.
• Manage guest feedback and ensure safety during emergencies.

Skills

Guest relations

Problem-solving

Communication

Education

High school diploma or equivalent

Hospitality diploma/degree

Tools

MS Office

POS systems

PMS

CRM platforms

Job description

As Front Office Supervisor, I will fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them and our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness.

Sustainability, Wellness and Out of the Ordinary experiences are at the core of everything we do at Six Senses. I will safeguard these pillars and ensure full knowledge and active participation of all our brand initiatives.

Duties and Responsibilities

As Front Office Supervisor, I will assume full responsibility for the efficient operation in the following:

• Greet guests on arrival and conduct check-in and registration procedures in an efficient and friendly manner, using guest names whenever possible.
• Ascertain guest satisfaction, collect keys, ensure that all guest billing procedures are handled correctly, minimizing rebates during check out and bid guest farewell.
• Review arrivals and departures to plan for the next day’s activities. Coordinate arrivals, departures and billing requirements. Block rooms for arrivals and ensure that any discrepancies are resolved.
• Review daily arrivals and departures to ensure proper handling of Special Guests, VIP Guests and Groups.
• Ensure rooms are checked prior to guest’s check-in to ensure they are clean, properly equipped and in a high standard of maintenance.
• Assist in scheduling, training and providing feedback to Front Office Receptionists.
• Handle guest feedbacks, inquiries, and comments. Log them and initiate appropriate action and follow up.
• Be responsible for evacuation, in cases of emergency, acting as first point of contact for guests and the emergency services; be accountable for guests’ safety and comfort.
• Knowledge and strict adherence to LQA standards.

Qualifications

To execute the position of Front Office Supervisor, I must have the required qualifications, technical skills and experience in a similar role in luxury hotels with proven results and includes the following:

• High school diploma or equivalent and at least 2 years’ experience in a similar or greater role in luxury hotels with proven results. Hospitality diploma/degree from a recognized hospitality school is preferred.
• Technical skills include MS Office – Word, Excel, PowerPoint and Outlook. Familiar with various hotel systems including POS, PMS and CRM platforms
• Fluent in English; I understand that additional languages are preferred.

All candidates must hold the right to work in the UK to be considered. Sponsorship is not available for this role.

The above is intended to provide an overview of the role and responsibilities for a Front Office Supervisor at Six Senses London. It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent to the position.

Six Senses London is an equal opportunity employer. This policy applies to all terms and conditions of employment.