Front Office Supervisor (M/F/X)

MERCURE; London; On-site; GBP 100,000 - 125,000; Full time

Job summary

A leading hotel chain is seeking an enthusiastic Reception Supervisor to join their team in AlUla, Saudi Arabia. You will oversee daily operations, manage guest check-ins and ensure exceptional service. The ideal candidate has supervisory experience in hospitality, strong leadership skills, and excellent communication abilities. This role requires flexibility to work varying shifts and a commitment to providing outstanding guest experiences.

Qualifications

• Proven supervisory experience in hospitality.
• Strong leadership skills to motivate the team.
• Fluency in English, additional languages are a plus.
• Demonstrated ability to work independently.

Responsibilities

• Oversee daily reception operations.
• Lead and mentor the reception team.
• Manage guest check-ins and check-outs.
• Implement and maintain front desk procedures.

Skills

Leadership skills

Customer service expertise

Problem-solving skills

Communication skills

Conflict resolution skills

Tools

Hotel management systems (Opera Cloud)

Microsoft Office suite

Job description

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We are seeking an enthusiastic and professional Reception Supervisor to join our team in the historic city of AlUla, Saudi Arabia. As a key member of our front-of-house operations, you will lead and inspire our reception team to deliver exceptional guest experiences in this unique cultural destination.

• Oversee daily reception operations, ensuring consistent service standards and a warm, engaging approach
• Lead and mentor the reception team, fostering a collaborative and customer-focused environment
• Manage guest check-ins, check-outs, and inquiries efficiently, providing personalized service
• Coordinate with other departments to address guest needs and resolve issues promptly
• Implement and maintain front desk procedures to optimize efficiency and guest satisfaction
• Monitor and analyze guest feedback, implementing improvements to enhance the overall experience
• Manage shift schedules and assignments to ensure adequate staffing at all times
• Conduct regular team meetings to communicate priorities and performance expectations
• Stay informed about local attractions and events in AlUla to provide knowledgeable recommendations to guests
• Ensure compliance with Saudi Arabian hospitality standards and cultural sensitivities

Qualifications

• Proven supervisory or team leader experience in the hospitality industry
• Strong leadership skills with the ability to motivate and develop team members
• Excellent communication and interpersonal skills, with fluency in English (additional languages are a plus)
• Proficiency in hotel management systems, preferably Opera Cloud or similar platforms
• Demonstrated ability to work independently and manage shifts with confidence
• Outstanding problem-solving skills and attention to detail
• Positive attitude, professional appearance, and genuine passion for hospitality
• Flexibility to work varying shifts, including weekends and holidays
• Strong organizational and time management abilities
• Customer service expertise with a track record of delivering exceptional guest experiences
• Effective conflict resolution skills to handle challenging situations professionally
• Familiarity with Saudi Arabian culture and customs, particularly those relevant to AlUla
• Adaptability to work in a dynamic, fast-paced environment
• Basic computer skills, including proficiency in Microsoft Office suite

Additional Information

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.