Front Office Supervisor (M/F/X)

Mercure; City Of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A hospitality provider is seeking a Reception Supervisor to lead the front-of-house operations. The ideal candidate will inspire the reception team to deliver exceptional guest experiences in AlUla and has strong leadership skills, excellent communication, and a background in hospitality. Familiarity with Saudi Arabian culture is a plus. This position requires flexibility and a commitment to customer service.

Qualifications

• Proven supervisory or team leader experience in the hospitality industry.
• Strong leadership skills with the ability to motivate and develop team members.
• Excellent communication and interpersonal skills, with fluency in English.
• Flexibility to work varying shifts, including weekends and holidays.
• Customer service expertise with a track record of delivering exceptional guest experiences.

Responsibilities

• Oversee daily reception operations, ensuring consistent service standards.
• Lead and mentor the reception team, fostering a customer-focused environment.
• Manage guest check-ins, check-outs, and inquiries efficiently.
• Coordinate with other departments to address guest needs.
• Implement and maintain front desk procedures.

Skills

Leadership

Customer service expertise

Communication

Problem-solving

Time management

Tools

Opera Cloud

Microsoft Office

Job description

Overview

We are seeking an enthusiastic and professional Reception Supervisor to join our team in the historic city of AlUla, Saudi Arabia. As a key member of our front-of-house operations, you will lead and inspire our reception team to deliver exceptional guest experiences in this unique cultural destination.

Responsibilities

• Oversee daily reception operations, ensuring consistent service standards and a warm, engaging approach


• Lead and mentor the reception team, fostering a collaborative and customer-focused environment


• Manage guest check-ins, check-outs, and inquiries efficiently, providing personalized service


• Coordinate with other departments to address guest needs and resolve issues promptly


• Implement and maintain front desk procedures to optimize efficiency and guest satisfaction


• Monitor and analyze guest feedback, implementing improvements to enhance the overall experience


• Manage shift schedules and assignments to ensure adequate staffing at all times


• Conduct regular team meetings to communicate priorities and performance expectations


• Stay informed about local attractions and events in AlUla to provide knowledgeable recommendations to guests


• Ensure compliance with Saudi Arabian hospitality standards and cultural sensitivities

Qualifications

• Proven supervisory or team leader experience in the hospitality industry


• Strong leadership skills with the ability to motivate and develop team members


• Excellent communication and interpersonal skills, with fluency in English (additional languages are a plus)


• Proficiency in hotel management systems, preferably Opera Cloud or similar platforms


• Demonstrated ability to work independently and manage shifts with confidence


• Outstanding problem-solving skills and attention to detail


• Positive attitude, professional appearance, and genuine passion for hospitality


• Flexibility to work varying shifts, including weekends and holidays


• Strong organizational and time management abilities


• Customer service expertise with a track record of delivering exceptional guest experiences


• Effective conflict resolution skills to handle challenging situations professionally


• Familiarity with Saudi Arabian culture and customs, particularly those relevant to AlUla


• Adaptability to work in a dynamic, fast-paced environment


• Basic computer skills, including proficiency in Microsoft Office suite

Additional Information

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.