Front Office Supervisor - Glasgow

LGH - Best Western; Glasgow; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading hotel group in Glasgow is seeking a Front Office Supervisor to provide exceptional service and lead the front desk team. The ideal candidate will have supervisory experience in the hotel industry, excellent communication skills, and strong IT proficiency. The role involves greeting guests, managing check-ins, and ensuring a positive experience for all. Join a team dedicated to delivering memorable hospitality experiences and enjoy a benefits package that includes employee discounts and wellness support.

Benefits

Employee discounts on hotel stays

Shopping discounts

Eye care services

Counseling sessions

Wellbeing tips and support

Free legal & money advice

Qualifications

• Experience in a busy hotel front desk environment preferred.
• At least 12 months of supervisory experience.
• Highly motivated and proactive, acting positively.
• Excellent oral and written communication skills.

Responsibilities

• Welcome guests warmly and handle check-ins.
• Ensure positive communication with guests and team.
• Deliver exceptional hospitality that makes guests feel valued.

Skills

Customer service excellence

Communication skills

Proficiency in MS Office

Numeracy

Tools

Opera

Delphi

Microsoft Office

Job description

Front Office Supervisor - Glasgow

Front Office Supervisor Glasgow Argyle Hotel, Signature Collection by Best Western

The Opportunity

Our front office teams deliver a true hospitality experience to all our guests, from welcoming them warmly to describing the hotel's facilities, all while offering professional, friendly, and engaging service.

What You’ll Do

• Welcome with a Smile: Be a positive and engaging individual, passionate about making guests smile. Receive guests in a professional and friendly manner, handling all check‑ins and inquiries.
• Be the Face of Hospitality: As the front‑facing member of the team, ensure you are always presentable and engaging in positive communication with both guests and team members.
• Deliver Excellence: Consistently provide exceptional hospitality service, acting professionally at all times and ensuring every guest feels valued and welcomed.

Why Join Us

• People‑Centric Culture: Our culture is all about our people.
• We want you to be YOU and bring your unique personality to the role.
• Create Memorable Experiences: Be part of a team dedicated to making every guest’s stay special.

Benefits

• Enviable employee discounts on bedroom rates across our Best Western hotel portfolio.
• Shopping discounts – ranging from groceries, fashion, travel, utilities, days out, and even holidays.
• Eye care.
• Free legal & money advice.
• Counseling sessions.
• Hospital & death benefit plans.
• Cycle to work scheme.
• Wellbeing tips and support fitness videos.
• Recipe ideas.
• Advice on keeping active and healthy living.
• Wellbeing podcasts and TV.
• Breathing exercises.
• 24/7 advice and support line.
• Team reward & recognition.

Ideal Candidate

• YOU will have experience working within a busy hotel front desk environment (Preferred).
• At least 12 months of supervisory experience.
• Highly motivated and proactive; acting with professionalism and positivity in all interactions.
• Excellent IT skills (MS Office, Financial systems) and numeracy.
• Excellent oral and written communication skills.
• Experienced user of Opera, Delphi, and Microsoft Office (Preferred).
• A positive and engaging demeanor.

Hotel

The Glasgow Hotel, part of the Signature Collection by Best Western, seamlessly blends old and new architecture, making it a standout on the Glasgow skyline near the River Clyde, right in the heart of vibrant Glasgow.

Just seconds from junction 19 of the M8, 300 meters from Anderston railway station, and less than a mile from both Glasgow Central and Glasgow Queen Street train stations, the hotel is ideally located.

The hotel features 141 bedrooms, including 16 family rooms and 12 self‑catering studio apartments.

It also offers six meeting rooms with a capacity for up to 160 delegates, an indoor 15‑meter swimming pool, a gym, and beauty treatment rooms.

About Us

Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality.

Join our dynamic team and be a part of shaping the future of the UK hospitality industry.