Front Office Supervisor - Cambria Hotel South Boston

Meyer Jabara Hotels; Bristol; On-site; GBP 60,000 - 80,000; Full time

Job summary

Join a forward-thinking company as a Front Office Supervisor, where you'll lead a dedicated team to provide exceptional guest experiences. In this dynamic role, you will oversee front desk operations, manage reservations, and ensure top-notch service quality. Your leadership and communication skills will be vital in creating a welcoming atmosphere for guests while maintaining operational efficiency. This is an exciting opportunity to make a significant impact in a vibrant hotel environment, ensuring that every guest feels valued and cared for. If you're passionate about hospitality and ready to take your career to the next level, we want to hear from you!

Qualifications

• Proven experience in a front office or guest service role.
• Strong leadership and supervisory skills are essential.

Responsibilities

• Oversee daily operations of the front desk and ensure exceptional guest service.
• Lead and supervise front office staff, scheduling tasks efficiently.

Skills

Customer Service

Leadership

Communication Skills

Problem-Solving

Attention to Detail

Tools

Hotel Booking Systems

Front Office Software

Job description

Front Office Supervisor - Cambria Hotel South Boston

6 W Broadway, Boston, MA 02127, USA Req #1562

Tuesday, January 23, 2024

Meyer Jabara Hotels has distinguished itself as an employer of choice, attracting innovative and talented industry professionals who deliver exceptional results. Our Associates are encouraged to reach their fullest potential by delivering a differentiated experience to our guests and an exceptional bottom-line.

CAMBRIA HOTEL BOSTON, DOWNTOWN, SOUTH BOSTON IS seeking a highly organized and customer-focused individual to join our team as a Front Office Supervisor. In this role, you will be responsible for overseeing the daily operations of the front desk, ensuring exceptional guest service, and supervising the front office staff.

Responsibilities:

Guest Services:

1. Welcome guests and handle check-in/check-out processes.
2. Respond to guest inquiries and resolve any issues promptly.
3. Ensure a positive guest experience through exceptional customer service.

Staff Supervision:

1. Lead and supervise front office staff, including receptionists and concierge.
2. Schedule and assign tasks to ensure efficient operations.

Administrative Tasks:

1. Manage reservations and monitor room availability.
2. Routing, Balance limit auditing.
3. Handle cash and payment transactions accurately.
4. Prepare reports on occupancy, revenue, and guest satisfaction.

Quality Assurance:

1. Ensure adherence to hotel policies and procedures.
2. Monitor the cleanliness and organization of the front desk area.
3. Conduct regular audits to maintain service quality standards.

Communication:

1. Liaise with other hotel departments to coordinate services.
2. Communicate effectively with guests and resolve any concerns or complaints.

Requirements:

1. Proven experience in a front office or guest service role.
2. Strong leadership and supervisory skills.
3. Excellent communication and interpersonal abilities.
4. Familiarity with hotel booking systems and front office software.
5. Attention to detail and problem-solving skills.
6. Availability to work flexible hours, including weekends and holidays.