Front Office Supervisor

TN United Kingdom; Sipson; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a dynamic team as a Front Office Supervisor in a leading hotel group. This role focuses on creating memorable moments for guests through exceptional service and teamwork. You will lead the front office team, ensuring every guest experience is delivered at the highest level. With a culture that emphasizes personal growth and development, you will have access to extensive training resources and opportunities for advancement. If you are passionate about hospitality and possess a positive attitude, this is the perfect opportunity for you to shine in a vibrant environment.

Benefits

Special rates for team members

Individual development plan

Contributory pension scheme

Complimentary meal on duty

Uniform

Employee Assistance Programme

28 days holiday

Free use of leisure facilities

Qualifications

• Flexibility and a positive, Yes I Can! attitude.
• Strong verbal communication skills and teamwork.

Responsibilities

• Supervise the front office team and ensure guest satisfaction.
• Deliver an experience beyond expectation for guests.

Skills

Flexibility

Positive attitude

Creative problem-solving

Strong verbal communication

Teamwork

Job description

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Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,160 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.

People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment, and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.

We are now looking for a Front Office Supervisor to join our dynamic team here at Radisson Hotel Group!

We focus on you as a person, your skills, talents, and passion – not only on your resume. Because mindset is what it’s all about. And you can grow the rest with us. That's a promise!

What We Offer Our Front Office Supervisor

We aim to be as good a place to work as we are to stay. That is why we offer a competitive compensation and benefits package, which includes:

• Special rates for our team members, and friends and families while travelling and staying in our hotels
• We take our “We grow talent, talent grows us” culture belief to heart. With us, you will benefit from a wide range of development offers supporting your learning & growth right from your onboarding. This includes an individual development plan and unlimited access to more than +20K learning modules & programs through Radisson Academy
• Participate and live Responsible Business every day together with our team members in the hotel and in the local communities where we work on creating shared value, better futures, and a better planet for all
• Contributory pension scheme and Life Assurance
• Complimentary meal on duty
• Uniform
• Access to the Employee Assistance Programme through UNUM
• Fantastic opportunities to progress
• 28 days holiday for full-time team members
• Free use of our leisure, pool, and gym facilities at off-peak times where applicable

The Front Office Supervisor Role

Our front office team is the heart of the house, providing a warm welcome and a happy smile, striving to deliver an experience beyond expectation — creating memorable moments for our guests.

• Our Front Office Supervisors love the hustle and bustle of life! It’s not just about check-in and check-out. It’s about everything in-between.

• You will supervise our front office team and lead by example, ensuring all aspects of the guest journey and experience are delivered at the highest level.

• You will exude patience, empathy, and have the personality to host the show.

• As an integral part of the team, you will work proactively to ensure guest satisfaction and the smooth running of the front office department.

As Front Office Supervisor, you will join a team passionate about delivering incredible service, believing that anything is possible, whilst having fun in all that we do!

Qualities We Are Looking For In Our Front Office Supervisor

• Flexibility and a positive, Yes I Can! attitude
• An eye for detail
• Is a creative problem-solver
• Passionate about creating extraordinary service
• Ability to work as part of a team to ensure guest satisfaction
• Strong verbal communication skills
• Experience in a similar position is beneficial but not essential

Become part of the world of Moment Makers. We look forward to getting to know you!