Front Office Supervisor

Delta Hotels by Marriott Peterborough; Peterborough; On-site; GBP 25,000 - 30,000; Full time

Job summary

A prominent hotel chain in Peterborough seeks a Reception Supervisor to oversee daily reception operations, ensuring excellent customer service and team supervision. The role requires strong leadership, problem-solving skills, and experience in hotel reception. Competitive pay and various employee benefits, including staff discounts and career development opportunities, are offered.

Benefits

Competitive pay

Staff discounts on accommodation and dining

Free meals on duty

Career development opportunities

Wellbeing support with a dedicated helpline

Free parking

Life Assurance

Qualifications

• Proven experience in a hotel front office or reception role, supervisory experience preferred.
• Strong problem-solving, organizational, and leadership abilities.
• Flexibility to work shifts, weekends, and holidays.

Responsibilities

• Oversee the daily operations of the hotel reception.
• Supervise reception staff and manage shift scheduling.
• Ensure high levels of guest satisfaction and service standards are met.

Skills

Excellent communication skills

Problem-solving abilities

Organizational skills

Leadership abilities

Customer service experience

Tools

Hotel property management systems (e.g., Opera, Fidelio)

Job description

Job Summary

40 hours - 5/7 shifts per week (includes early/late and weekend shifts)

The Reception Supervisor oversees the daily operations of the hotel reception, ensuring smooth guest check-in and check-out, excellent customer service, and effective team supervision. This role requires strong leadership, attention to detail, and a commitment to delivering outstanding guest experiences in line with hotel standards.

Key Responsibilities

• Guest Service & Experience
  • Welcome guests warmly and ensure efficient check-in and check-out procedures.
  • Handle guest complaints, inquiries, and special requests professionally and promptly.
  • Maintain a high level of guest satisfaction by ensuring service standards are consistently met.
• Team Leadership & Supervision
  • Supervise and support reception staff during shifts.
  • Train, motivate, and coach team members to deliver excellent service.
  • Manage shift scheduling, daily task allocation, and performance monitoring.
• Operational Duties
  • Oversee reservations, room allocations, and coordinate with housekeeping and maintenance.
  • Ensure accurate billing, cash handling, and financial transactions.
  • Prepare shift handovers, reports, and maintain updated records.
• Communication & Coordination
  • Act as the communication link between reception, management, and other departments.
  • Support the Front Office Manager in implementing new procedures and service initiatives.
  • Ensure company policies, safety standards, and grooming guidelines are adhered to.

Qualifications & Skills

• Proven experience in a hotel front office or reception role (supervisory experience preferred).
• Excellent communication and interpersonal skills.
• Strong problem-solving, organizational, and leadership abilities.
• Knowledge of hotel property management systems (e.g., Opera, Fidelio, or similar).
• Ability to work under pressure in a fast-paced environment.
• Flexibility to work shifts, weekends, and holidays.

What We’re Looking For

• Previous hotel or customer service experience (preferred but not essential).
• Strong communication and problem-solving skills.
• Ability to work independently during night shifts.
• Reliable, trustworthy, and professional attitude.

What We Offer

• Competitive pay and benefits.
• Staff discounts on accommodation, dining, and leisure facilities.
• Full training and career development opportunities.
• Free meals on duty.
• Friendly, supportive team environment
• Wellbeing support with a dedicated helpline available 24/7.
• Access savings and discounts from a wide range of retail and leisure outlets.
• Discounts on stays, dining, and partner services.
• Free parking.
• Life Assurance.