Front Office Supervisor

Marriott Manchester Victoria and Albert Hotel; Manchester; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading hospitality company seeks a warm and genuine individual for a customer service role at their Manchester hotel. The position involves guest greetings, check-ins, resolving complaints, and enhancing guest experience through excellent service. Ideal candidates will demonstrate strong interpersonal skills and a commitment to developing within the company.

Benefits

Meals and refreshments on duty

Uniform provided

Performance based incentives

Accommodation and food & beverage discounts

Recognition programmes

Qualifications

• Strong customer service experience required.
• Ability to thrive in a fast-paced environment.
• Team-oriented individual preferred.

Responsibilities

• Greet and assist all guests upon arrival.
• Handle guest check-ins and manage complaints.
• Upsell room sales to maximize revenue.

Skills

Interpersonal skills

Customer service

Leadership

Job description

Social network you want to login/join with:

Marriott Manchester Victoria and Albert Hotel

Location:

Manchester, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

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Job Reference:

b8b38a4e19ee

Job Views:

3

Posted:

07.07.2025

Expiry Date:

21.08.2025

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Job Description:

About us:

As the #1 leader in
hospitality worldwide, Marriott International has 8100+ hotel properties and 30
top hotel brands. We’re in 133 countries and territories, and we’re still
growing. Unmatched opportunities await you! The next step in your career could
lead to your greatest adventure.

Manchester Marriott Victoria & Albert
Hotel, a striking Grade II listed iconic building in the vibrant Spinningfields
District, offers 148 stylish hotel rooms and suites with modern amenities. The
V&A is the home to Chop
& Plant our casual drinking and dining destination, offering a blend of
Chop House classics and plant-based dishes with a focus on local produce and
sustainability.We have flexible event spaces, including outdoor
terrace, small boardrooms and banqueting for up to 200 people.

Our
highest priority is making you feel as welcome as our guests. We want you to
know you’re important to us and that you’ll make an impact in your role, and
for that, you’ll be appreciated and valued.

Meals
& refreshments on duty

Uniforms

Performance
based incentives

Accommodation
and food & beverage discounts across 7,300 Marriott hotels worldwide

Recognition
programmes

What
you will be doing:

Meet
& greet all guests and be their first interaction with the hotel

Process all guest check-ins, verifying guest identity, form
of payment, assigning room, and activating/issuing room key

Verify guests Marriott Bonvoy number and ensure that this is
correctly recorded on their reservation. If guest is not a Bonvoy member,
ensure that they are invited to enrol, and benefits are clearly explained

Complete cashier and closing reports - process all payment
types, vouchers, paid-outs, and charges.

Count and secure bank at beginning and end of shift.

Obtain manual authorizations and follow all accounting procedures.

Follow company policies and procedures, report accidents,
injuries and unsafe work conditions to manager

Deal
with all guest queries and complaints, escalating where necessary

Ensure
that all shift checklists and tasks are completed correctly

Maximise
revenue through proactive upselling and room sales

Constantly
try to exceed guest expectations and drive loyalty memberships

Coach and
train other team members about brand standards and how to deliver them

Communicate
with other departments to create an excellent level of service for all guests

Trained to undertake duty manager shifts, as and when required

What
we are looking for

A
warm and genuine individual who enjoys putting people first

Team
first attitude and good leadership skills

Strong
interpersonal and customer service experience

An
individual that thrives in a fast paced and demanding environment

Previous
experience of IT applications

Someone
who wants to grow and develop within the company

Marriott International is an equal opportunity
employer.We believe in hiring a diverse workforce and sustaining an
inclusive, people-first culture.We are committed to non-discrimination
onanyprotectedbasis, such as disability and veteran status,
or any other basis covered under applicable law.