Front Office Supervisor

Hilton; Manchester; On-site; GBP 26,000; Full time

Job summary

An established industry player invites you to join their team as a Front Office Supervisor/Duty Manager. In this dynamic role, you will oversee front office operations, ensuring exceptional service and creating memorable experiences for guests. You'll lead a dedicated team, enhancing their knowledge and performance while maximizing sales through effective upselling. This is an exciting opportunity to develop your career in a supportive environment that values inclusiveness and personal growth. If you are passionate about hospitality and ready to make a difference, this role is perfect for you.

Benefits

Free meals when on duty

Discounted wellness facility membership

Team events and initiatives

Career growth opportunities

Personal development programs

Corporate responsibility programs

Team Member Travel Program

People's pension with employer's contribution

High street discounts

28 days holiday including bank holidays

Qualifications

• Experience in Front Office roles, ideally in hospitality or retail.
• Strong organizational skills with a focus on customer service.

Responsibilities

• Supervise Front Desk operations to ensure high standards.
• Manage Guest requests and maintain professional appearance.

Skills

Front Office experience

Commercial awareness

Sales capabilities

Supervisory skills

Inter-personal skills

Communication skills

Customer service

Education

Supervisory/management certificate/diploma or degree

Job description

WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS!

No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal: “To share the light and warmth of hospitality”. With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow.

A WORLD OF REWARDS

• Yearly salary of £ 25594.40
• Free and healthy meals when on duty
• Discounted Membership Rates to wellness facilities, featuring a pool, gym, sauna and steam room
• Team events and initiatives such as cinema visits or staff parties, team treats and wellness days
• Grow your Career
• Personal Development programmes designed to support you at every step of your career
• A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing (https://cr.hilton.com)
• Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
• Team Member Referral Program
• People's pension with employer's contribution
• High street discounts: with Perks at Work
• Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
• Discounted dental and health cover
• Guest Experience Day after successfully passing probation

What will I be doing?

As a Front Office Supervisor / Duty Manager, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments. A Supervisor is responsible for supervising the activities that create the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

• Supervise Front Desk operations during your assigned shift to a consistently high standard
• Ensure your shift team have current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events
• Advise your shift team of any special events or VIP Guests in the hotel that day
• Monitor the appearance, standards, and performance of Team Members with an emphasis on training and teamwork
• Maximize sales revenues through up-selling and marketing program
• Manage Guest requests, inquiries, and complaints promptly and completely
• Maintain the professional appearance of the Front Desk with a focus on hospitality and Guest service

What are we looking for?

• Front Office experience in the hotel, leisure, and/or retail sector
• Strong commercial/business awareness and demonstration of sales capabilities
• Calm, organized work ethic with the ability to prioritize and meet deadlines
• Excellent supervisory, inter-personal, and communication skills
• A passion for delivering exceptional levels of Guest service

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• A relevant supervisory/management certificate/diploma or degree

EVERY JOB MAKES THE STAY.

At Hilton, It Matters Where You Stay, but The Stay is only one side of the story.

We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical. That’s why at Hilton, Every Job Makes the Stay.

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