Front Office Supervisor

Hilton; London; On-site; Full time

Job summary

Join a leading hospitality brand as a Front Office Supervisor, where every day brings new challenges and opportunities. You will play a pivotal role in creating exceptional first impressions for guests, overseeing front desk operations, and ensuring a seamless experience. With a focus on teamwork and guest service, you will lead your team to achieve excellence while enjoying a range of rewards and development opportunities. This role is perfect for someone passionate about hospitality and eager to grow in a supportive environment. Embrace the chance to make a difference in the lives of guests and colleagues alike!

Benefits

Smart uniform provided

Free meals when on duty

Career growth opportunities

Personal Development programmes

Team Member Travel Program

Team Member Referral Program

High street discounts

28 days holiday (increasing to 33)

Discounted dental and health cover

Modern Team Member areas

Qualifications

• Experience in front office operations within the hotel or retail sector.
• Strong communication and organizational skills are essential.

Responsibilities

• Supervise front desk operations to ensure high standards.
• Manage guest requests and inquiries promptly and effectively.
• Train and monitor team members for optimal performance.

Skills

Front Office experience

Sales capabilities

Supervisory skills

Inter-personal skills

Communication skills

Organizational skills

Education

Supervisory/management certificate/diploma

Degree

Job description

WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS!–No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. “To share the light and warmth of hospitality”. With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow.

Hourly rate of £15.24 plus upsell and enrolment incentives

A WORLD OF REWARDS

• Smart uniform provided and laundered
• Free and healthy meals when on duty
• Grow your Career! Your next position could be as a front office assistant manager.
• Personal Development programmes designed to support you at every step of your career
• A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing (https://cr.hilton.com)
• Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
• Team Member Referral Program
• High street discounts: with Perks at Work
• Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
• Discounted dental and health cover
• Modern and inclusive Team Member’s areas

A Front Office Supervisor supervises the activities managed at the hotel front desk, including check-in/check-out, Guest requests, concierge services and promotion of in-house activities.

What will I be doing?

As a Front Office Supervisor, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments. A Front Office Supervisor is responsible for supervising the activities that create the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

• Supervise Front Desk operations during your assigned shift to a consistently high standard
• Ensure your shift team have a current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events
• Advise your shift team of any special events or VIP Guests in the hotel that day
• Monitor the appearance, standards, and performance of Team Members with an emphasis on training and team work
• Maximize sales revenues through up-selling and marketing program
• Manage Guest requests, inquiries, and complaints promptly and completely
• Maintain the professional appearance of the Front Desk with a focus on hospitality and Guest service

What are we looking for?

A Front Office Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Front Office experience in the hotel, leisure, and/or retail sector
• Strong commercial/business awareness and demonstration of sales capabilities
• Calm, organized work ethic with the ability to prioritize and meet deadlines
• Excellent supervisory, inter-personal, and communication skills
• A passion for delivering exceptional levels of Guest service

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• A relevant supervisory/management certificate/diploma or degree

EVERY JOB MAKES THE STAY.

At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical. That’s why at Hilton, Every Job Makes the Stay.

Find out more about all our brands and hotels -Hilton Brands | Global Hospitality Company