Front Office Supervisor

Accor Hotels; Leeds; On-site; GBP 24,000 - 30,000; Full time

Job summary

Join Accor Hotels as a Front Office Supervisor at our Leeds location, where you'll deliver exceptional guest services and manage a dynamic team. You'll engage with guests to create memorable experiences while participating in training programs to foster a collaborative work environment. Enjoy diverse career development opportunities and hotel discounts worldwide in a vibrant, inclusive atmosphere.

Benefits

Global accommodation discounts

Collaborative work environment

Career growth opportunities

Qualifications

• Experience managing large airline crew movements.
• Available for varied shifts, including weekends and holidays.
• Confident and able to engage in conversation with guests.

Responsibilities

• Ensure a high level of guest service across the hotel.
• Participate in training and development programs.
• Promote and up-sell hotel facilities effectively.

Skills

Customer Service

Communication

Time Management

Product Knowledge

Education

Senior First Aid Certificate

Open Manual Driver's License

Tools

Opera

Microsoft Word

Outlook

Job description

Company Description

Joinus at Accor,wherelife pulseswithpassion!

As apioneerin the art ofresponsiblehospitality, the Accor Groupgathersmorethan45 brands, 5,600hotels, 10,000 restaurants, and lifestyle destinations in 110 countries.Whileeachbrand hasitsownpersonality,whereyouwillbeable totrulyfindyourself,theyallshareacommonambition: tokeepinnovatingandchallengingthestatus-quo.

Byjoiningus,youwillbecomeaHeartist,becausehospitalityis, first andforemost, aworkofheart.

Youwilljoinacaringenvironmentand a teamwhereyoucanbeallyouare. Youwillbein asupportiveplace togrow, tofulfilyourself, todiscoverotherprofessions and topursuecareeropportunities, inyourhotelor inotherhospitalityenvironments, inyourcountry oranywherein the world!

Youwillenjoyexclusivebenefits,specificto thesectorandbeyond, aswellasstrongrecognition foryourdailycommitment.

Everythingyouwilldowithus,regardlessofyourprofession,willofferadeepsenseofmeaning, tocreatelasting memorableandimpactfulexperiencesforyour guestsforyour colleagues & for your planet

Hospitalityisaworkofheart,
Joinus andbecomeaHeartist.

Pullman & Mercure King George Square is a vibrant 438 room twin towered hotel which acts as a sanctuary for leisure and business travellers. Located opposite King George Square, City Hall and ideally situated in the heart of Brisbane CBD the hotel has some of the largest conference spaces in Brisbane incorporating 2 ballrooms. The hotel also features the amazing and extremely popular venues of Goldfinch Restaurant and Street Cafe, Sixteen Antlers Rooftop Bar as well as KG Bar and an Executive Lounge.

Life with us is about bringing the passion, staying curious, and performing at your best. If you can do that; this opportunity is limitless!

Pullman and Mercure Brisbane King George Squareis currently seeking a Front Office Supervisor tojoin their professional and dynamic Hotel.

Job Description

• Reporting directly to the Front Office Manager, with regular access tothe Hotel Manager your primary responsibility is ensuring a high level of guest service at all times across the hotel.

  AsFront Office Supervisor, your tasks and responsibilities will consist of, but are not limited to the following:

• Providing exceptional guest service by responding to requests promptly, efficiently and courteously during check-in, check-out and throughout their stay.
• Participating in & conducting training and development programs to enhance skills and capabilities.
• Promoting and up-selling hotel facilities through strong product knowledge.
• Maintaining a high level of professionalism and ensuring procedures are followed in relation to guest confidentiality.
• Maintaining procedures & documentation.

Qualifications

Your ability to ‘surprise’ our guests with your natural bright and bubbly customer service style is what sets you apart from the rest. You are naturally a confident person who is able to approach people and initiate conversation.

You are able to manage your time and can handle juggling numerous tasks at once and have experience in managing large airline crew movements.

You have experience inOpera, Microsoft Word and Outlook. You will hold a Senior First Aid Certificate and an open manual drivers licence. You will be available to work varied shifts from early mornings to late evenings, including weekends, overnightand Public Holidays as per our business demands.

In return, we will provide you withcareer development opportunities, a fun and rewarding environment, as well as hotel discounts worldwide.

Additional Information

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you are most welcome to let us know.

Benefits Your Way:

• Access to Accor team benefits, including global discount's on accommodation and food & beverage.
• A supportive and collaborative work environment.
• The opportunity to grow and progress your career with Australia’s largest hospitality employer – Accor
• Accor has a strong focus on ensuring all of its people feel welcome and feel valued.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS.

Additionally, our Hotel team are a great mix of fun, friendly and industry experts making this a great team to be part of.