Front Office Supervisor

RBH; Glasgow; On-site; GBP 25,000 - 30,000; Full time

Job summary

A prominent hospitality management company in Glasgow is seeking a Front Office Supervisor. You will lead the front desk team, ensuring exceptional guest experiences, managing operations, and fostering a supportive environment. Ideal candidates should have experience in guest services, excellent communication skills, and a proactive attitude. Join a team that values diversity and well-being in the hospitality industry.

Benefits

Discounted hotel room rates

Extra day off for your birthday

Enhanced maternity, adoption, and shared parental leave

Course sponsorship opportunities

30% F&B discount at RBH hotels

Refer a Friend scheme

Flexible working arrangements

Wagestream

Life insurance

Employee Assistance Programme

Free meals on duty

Qualifications

• Experience in front desk or guest services, with some leadership skills preferred.
• Excellent communication skills and a natural problem-solver, especially in busy situations.
• Organised and detail-oriented, particularly with reservations and billing.
• Team-oriented and supportive, fostering a positive environment for colleagues and guests.
• Decisive and confident, able to keep operations running smoothly.
• Energetic and adaptable, thriving in a fast-paced, guest-facing role.

Responsibilities

• Leading the front desk team with friendliness and proactivity.
• Managing front desk operations and handling check-ins and check-outs.
• Providing guidance and training to front desk agents.
• Handling guest inquiries and special requests.
• Coordinating with housekeeping and maintenance.
• Overseeing reservations, check-ins, and billing.
• Assisting with shift planning and scheduling.
• Maintaining a welcoming and professional front desk area.

Skills

Experience in front desk or guest services

Excellent communication skills

Problem-solving ability

Organised and detail-oriented

Team-oriented

Decisive and confident

Energetic and adaptable

Job description

JOIN US

At RBH, we believe our people are our greatest assets and prioritize their well-being. Our commitment to diversity, health & wellbeing, sustainability, and individuality distinguishes us from competitors and has earned us a spot in the Top 30 Best Places to Work in Hospitality! We are passionate about our industry and continuously seek new talent to join our journey.

OUR HOTEL

AC Hotel by Marriott Glasgow is a modern urban retreat located in the heart of the city at 260 George Street, opened in November 2023. The hotel offers a blend of contemporary elegance and warm Scottish hospitality, providing guests with a refined experience tailored to both business and leisure travelers. Guests can enjoy stylish rooms with sleek design and amenities, relax in the AC Lounge, savor local flavors with a European twist at Hazel restaurant, or utilize versatile event spaces for gatherings and meetings. Upholding Marriott’s high standards with a local touch, AC Hotel Glasgow combines comfort, style, and cultural connectivity.

Our Benefits

You will have access to a benefits package designed with our people in mind:

• Discounted hotel room rates for you and your friends & family
• An extra day off for your birthday
• Enhanced maternity, adoption, and shared parental leave
• Course sponsorship opportunities
• 30% F&B discount at RBH hotels
• Refer a Friend scheme (earn £250 per referral, up to 5 referrals)
• Flexible working arrangements
• Wagestream - choose how and when you get paid
• Life insurance
• Employee Assistance Programme
• Social and wellness events throughout the year
• Free meals on duty, saving over £1000 annually

And much more!

A DAY IN THE LIFE OF A FRONT OFFICE SUPERVISOR AT OUR HOTEL

What you'll be doing:

• Leading the front desk team with friendliness and proactivity, ensuring every guest feels welcome and cared for from arrival to departure.
• Managing front desk operations smoothly, handling check-ins, check-outs, and guest requests efficiently.
• Providing guidance, training, and support to front desk agents to maintain high standards and a positive environment.
• Handling guest inquiries, special requests, and challenges confidently to ensure excellent service.
• Coordinating with housekeeping and maintenance to manage room availability and guest satisfaction.
• Overseeing reservations, check-ins, and billing to ensure accuracy and organisation.
• Assisting with shift planning and scheduling to ensure the front desk is well-prepared.
• Maintaining a welcoming and professional front desk area to enhance guest experiences.

What We Need From You

• Experience in front desk or guest services, with some leadership skills preferred.
• Excellent communication skills and a natural problem-solver, especially in busy situations.
• Organised and detail-oriented, particularly with reservations and billing.
• Team-oriented and supportive, fostering a positive environment for colleagues and guests.
• Decisive and confident, able to keep operations running smoothly.
• Energetic and adaptable, thriving in a fast-paced, guest-facing role.

EQUAL OPPORTUNITIES

RBH Hospitality Management is an equal opportunity employer. We value diversity and an inclusive, people-first culture. If you require reasonable adjustments during our recruitment process, please contact us.