Front Office Supervisor

Marriott International, Inc.; City Of London; On-site; GBP 28,000 - 35,000; Full time

Job summary

A leading hospitality brand in London is seeking a Front Office Supervisor to lead the Front Office operations, assist guests, and uphold hospitality standards. This role involves managing guest check-ins, handling payments, and ensuring a smooth operational flow. Exceptional service skills and professional demeanor are essential. Competitive salary and extensive benefits included.

Benefits

Competitive Salary

28 days holiday including bank holidays

Discount in Gordon Ramsay's Bar & Grill and The Lucky Cat

Length of service rewards

World-class career opportunities internationally

Complimentary meals on duty

Complimentary use of Gym

Pension scheme

Responsibilities

• Lead the operation of the Front Office, At Your Service and Business Centre during scheduled shifts.
• Assist guests efficiently, courteously, and professionally in all Front Office related functions.
• Process all guest check-ins, verify guest identity and form of payment, assign rooms, and issue room keys.
• Set up accurate accounts for each guest and enter Marriott Rewards information.
• Secure payment prior to issuing room keys.
• Compile and review daily reports, logs, and contingency lists.
• Provide guests with directions and property information.
• Process all payment types, vouchers, paid-outs, and charges.

Job description

Overview

London Marriott Hotel Grosvenor Square – Proudly Marriott, uniquely Grosvenor Square. Experience 5-star service at the London Marriott Hotel Grosvenor Square, located in Mayfair. The hotel offers refurbished bedrooms and suites, dining experiences including Gordon Ramsay Bar & Grill and The Lucky Cat by Gordon Ramsay, a 1920s-inspired speakeasy bar, and extensive venue space. Marriott International is a leading hospitality brand with a global portfolio.

We are now recruiting for a dynamic Front Office Supervisor to lead the operation of the Front Office, At Your Service and Business Centre during scheduled shifts, assisting guests efficiently, courteously, and professionally while upholding Marriott’s high standards of hospitality.

Responsibilities

• Lead the operation of the Front Office, At Your Service and Business Centre during scheduled shifts.
• Assist guests efficiently, courteously, and professionally in all Front Office related functions while maintaining Marriott's standards.
• Process all guest check-ins, verify guest identity and form of payment, assign rooms, and issue room keys.
• Set up accurate accounts for each guest and enter Marriott Rewards information; ensure rates match market codes and document exceptions.
• Secure payment prior to issuing room keys; verify and adjust billing as needed.
• Compile and review daily reports, logs, and contingency lists; complete cashier and closing reports.
• Provide guests with directions and property information; accommodate requests and follow up to ensure requests are met.
• Process all payment types, vouchers, paid-outs, and charges; balance and drop receipts; count and secure bank at beginning and end of shift.
• Obtain manual authorizations and follow all Accounting procedures; notify Loss Prevention/Security of any guest reports of theft.

Benefits

• Competitive Salary + 28 days holiday including bank holidays
• Accommodation Service Charge after successful probation
• Discount in Gordon Ramsay's Bar & Grill and The Lucky Cat
• Length of service rewards and invitations to recognition events
• Monthly/yearly recognition schemes
• Extensive training both internally and externally
• World-class career opportunities internationally within Marriott hotels
• Heavily discounted room rates for you & friends and family
• Professional learning and development opportunities
• Complimentary meals on duty
• Complimentary dry cleaning
• Complimentary use of Gym
• Annual parties and seasonal events
• Pension scheme
• Access to major high street discounts