Front Office Supervisor

Hilton Worldwide, Inc.; City Of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A luxury hotel in London is seeking a Front Office Supervisor to oversee Reception operations. In this role, you will ensure high levels of customer service and support team members in guest interactions. Ideal candidates will have at least 1 year of reception experience and strong leadership skills. This position offers a competitive hourly rate of £14.83 and includes various perks and development opportunities.

Benefits

Hourly rate of £14.83

Smart uniform provided and laundered

Free meals when on duty

Team Member Travel Program

Holiday: 28 days including bank holidays

Guest Experience Day

Qualifications

• Minimum 1 year reception experience.
• Experience supervising people and leading teams.
• Previous experience in a customer-focused industry.
• Positive attitude and good communication skills.
• Committed to delivering a high level of customer service.
• Ability to work on your own or as part of a team.
• Competent level of IT proficiency.

Responsibilities

• Supervise accurate and efficient Reception operations including check in/out procedures.
• Support Team Members in handling Guest requests and enquires.
• Ensure high level of customer service.
• Drive sales revenues and promote hotel services.
• Monitor the performance of the Front Office Team.

Skills

Reception experience

Team leadership

Communication skills

Customer service

IT proficiency

Job description

Overview

Front Office Supervisor overlooks Reception operations and sets departmental goals and targets to ensure a continuously improving customer service experience to Guests.

Work Locations

Hilton London Tower Bridge Hotel, 5 More London Place, Tooley Street, London SE1 2BY

WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS! The Hilton London Tower Bridge is a fully refurbished contemporary 248 room hotel. Its location makes it a well-known and ideal accommodation for business travellers and families. The hotel boasts 2 floors of modern meetings and events spaces. Its main restaurant offers a mixture of modern British and International cuisine. In addition, the Two Ruba bar provides a wide range of sophisticated and expertly crafted cocktails and drinks for the guests. This endeavour for a perfect service makes employment in the hotel an outstanding career opportunity for every hospitality professional who wants to learn new tricks or extend existing skills. Since the hotel sits just right next to the London Bridge station, which connects to the London Underground network via Northern and Jubilee Line, and London bus network via several bus routes, it can be reached easily from almost every direction and distance.

A World of Rewards

• Hourly rate of £14.83
• Smart uniform provided and laundered
• Free and healthy meals when on duty
• Grow your Career !
• Personal Development programmes designed to support you at every step of your career
• A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing (https://cr.hilton.com)
• Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
• Team Member Referral Program
• High street discounts: with Perks at Work
• Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
• Guest Experience Day: 1 night stay with dinner and breakfast after successfully passing probation
• Modern and inclusive Team Member’s area

What will I be doing?

• Supervise accurate and efficient Reception operations including check in/out procedures
• Support Team Members in handling Guest requests and enquires to ensure a positive outcome
• Ensure the Front Office Manager is fully aware of any relevant feedback from Guests and/or other departments
• Ensure a consistent, high level of customer service
• Brief your team on any events or VIP guests in the hotel that day
• Drive sales revenues and promote hotel services and facilities for up-selling opportunities
• Understand and apply correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
• Assist with the implementation and achievement of departmental targets and objectives, work schedules, budgets and policies and procedures
• Monitor the appearance, standards and performance of the Front Office Team with an emphasis on training and teamwork

What are we looking for?

• Minimum 1 year reception experience
• Experience supervising people and leading teams
• Previous experience in a customer-focused industry
• Positive attitude and good communication skills
• Committed to delivering a high level of customer service
• Ability to work on your own or as part of a team
• Competent level of IT proficiency

EVERY JOB MAKES THE STAY.

At Hilton, It Matters Where You Stay, but The Stay is only one side of the story.

We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical. That’s why at Hilton, Every Job Makes the Stay.

Job

: Guest Services, Operations, and Front Office