Front Office Supervisor

Accor Hotels; City of Edinburgh; On-site; GBP 60,000 - 80,000; Full time

Job summary

Join a forward-thinking hospitality leader as a Front Office Supervisor, where your service-focused personality and leadership skills will shine. In this engaging role, you will supervise daily operations, ensuring exceptional guest experiences from arrival to departure. With opportunities for personal growth and professional development, you will lead a team dedicated to creating memorable moments for guests. Enjoy a supportive workplace that values diversity and inclusion, and offers a range of benefits including hotel discounts and wellness support. This is your chance to thrive in a dynamic environment and make a real impact!

Benefits

ALL Heartist Card

Free night stays in UK hotels

Hotel discounts for friends and family

Training & Development

International career opportunities

28 days holidays per year

Wellbeing support

Recommend a Friend Incentive

Pension Scheme

Complimentary staff meal

Qualifications

• Service-focused personality essential for guest care.
• Previous leadership experience in hospitality is a plus.

Responsibilities

• Supervise daily operations and ensure service standards.
• Handle guest concerns and create memorable experiences.

Skills

Guest Relations

Leadership

Problem Solving

Interpersonal Skills

Education

Experience in Hospitality

Leadership Experience

Tools

Opera Cloud

Job description

Company Description

Salary: £13.86/hour
Applicants with current right to work in the UK

What is in it for you:

• ALL Heartist Card to be used in Accor Hotels Worldwide (Discounts off stays, dining, shopping and more)
• Free night stays in our UK hotels (T&Cs apply)
• Hotel discounts for your friends and family
• Training & Development
• International career opportunities
• 28 days holidays per year (up to 33 with length of service)
• Support your wellbeing in your professional and personal lives
• Recommend a Friend Incentive
• Pension Scheme
• Cycle to work scheme
• Complimentary staff meal
• Uniform provided

Our objective is simple: make you grow and give you the spark to unleash your personality.

Job Description

As our next Front Office Supervisor, you...

• Are reliable and engaging with team and guests.
• Demonstrate the essence of creating an exceptional guest journey.
• Are committed to taking care of the guests from arrival to departure.
• Provide guidance and support to the Reception team, helping them achieve their potential and departmental objectives.
• Assist in effectively running front office operations with a hands-on approach.
• Help guests and create positive experiences.
• Are confident in all aspects of guest relations, including those requiring special attention.
• Maintain strong working relationships and communicate effectively with all departments.

What you will be doing:

• Lead and supervise the day-to-day operation of the department to ensure service standards are followed with friendly and engaging service.
• Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests.
• Ensure employees are informed daily about priorities to personalize service.

Qualifications

Your experience and skills include:

• A service-focused personality is essential.
• Previous experience in a similar leadership role is an asset.
• Prior experience working with Opera Cloud.
• Strong interpersonal and problem-solving abilities and the ability to lead by example.

Additional Information

Our mission at Ibis Edinburgh Centre South Bridge is to create memorable moments for our guests by connecting hearts from arrival to farewell.

Whether it's a job, a career, or a calling—whatever brings you here, we have something for you!

If you believe you are the right candidate for the role of Front Office Supervisor, please click ‘Apply’ now! We’d love to hear from you!

One more thing…

By working at Ibis Edinburgh Centre South Bridge, you will be part of the Accor network, a worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy, and explore Accor’s limitless opportunities. Discover our Talent stories at heart-of-hospitality.com or on Instagram @heart.of.hospitality.

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit, and promote diverse talent, creating an environment where everyone feels they belong.