Front Office Supervisor

Fairmont Hotels & Resorts; City of Edinburgh; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading hotel chain in Edinburgh is looking for a Front Office Supervisor to lead daily operations and ensure exceptional guest service. The ideal candidate has a service-focused personality and leadership experience. Responsibilities include supervising the reception team, handling guest concerns, and fostering a positive work environment. This role offers opportunities for career growth within the global hospitality industry.

Benefits

Discounts off stays, dining, shopping

Free night stays in UK hotels

Training & Development

28 days holidays per year

Pension Scheme

Qualifications

• Service focused personality is essential.
• Previous experience in a similar leadership role is an asset.
• Prior experience working with Opera cloud will be valued.
• Strong interpersonal and problem solving abilities are required.

Responsibilities

• Lead and supervise the day-to-day operation of the department.
• Handle guest concerns quickly and effectively.
• Ensure employees are informed daily about service priorities.

Skills

Service focused personality

Leadership experience

Problem solving abilities

Interpersonal skills

Tools

Opera cloud

Job description

Overview

Our objective is simple: make you grow and give you the spark to unleash your personality

Benefits

• ALL Heartist Card to be used in Accor Hotels Worldwide (Discounts off stays, dining, shopping and more)
• Free night stays in our UK hotels (T&C Applies)
• Hotel discounts for your Friends and Family
• Training & Development
• International career opportunities
• 28 days holidays per year (up to 33 with length of service)
• Support your wellbeing in your professional and personal lives
• Recommend a Friend Incentive
• Pension Scheme
• Cycle to work scheme
• Complimentary Staff meal
• Uniform provided

Role

As our next Front Office Supervisor you...

• Are reliable and engaging with team and guests.
• Demonstrate the essence of creating an exceptional guest journey.
• Are committed to taking care of the guests from the moment they arrive through to their departure.
• Provide guidance and support to the Reception team, helping them to achieve their potential and accomplish overall departmental objectives.
• Assist in effectively running the front office operations with a hands-on approach.
• Help guests and create positive experiences.
• Are confident in all aspects of guest relations, receiving and recognising all guests including those who require special attention.
• Maintain strong working relationships and communicate with all departments.

What you will be doing

• Lead and supervise the day-to-day operation of the department to ensure service standards are followed with friendly and engaging service
• Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests
• Ensure employees are informed daily about priorities to personalize service

Qualifications

Your experience and skills include:

• Service focused personality is essential
• Previous experience in a similar leadership role is an asset
• Prior experience working with Opera cloud will be valued
• Strong interpersonal and problem solving abilities and the ability to lead by example

Additional Information

Our mission at Ibis Edinburgh Centre South Bridge is to create memorable moments for our guests, by connecting hearts from arrival to farewell.

A job, a career or a calling - whatever brings you here, we have something for you!

If you feel you are the right candidate for the role as our Front Office Supervisor please click ‘ apply ’ now! We ’ d love to hear from you!

One more thing…

By working at the Ibis Edinburgh Centre South Bridge you will be part of the Accor network, worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy and explore Accor’s limitless opportunities. Discover our Talent stories at heart-of-hospitality.com or on Instagram @heart.of.hospitality

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.