Front Office Supervisor

Hilton; Brighton; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading hospitality company in Brighton is looking for a Front Office Supervisor to oversee reception operations. The ideal candidate should have a passion for customer service and team leadership, ensuring a memorable experience for all guests. This role offers competitive pay and a range of employee benefits including career development programs and discounted hotel stays.

Benefits

Uniform provided and laundered

Free healthy meals when on duty

Personal development programs

Team Member Travel Program

High street discounts

28 days holiday increasing to 33 days

Discounted dental and health cover

Discounted car parking

Temporary accommodation for relocation

Modern Team Member’s areas

Qualifications

• Experience leading a team or eagerness for a leadership role.
• Passion for exceptional customer service.
• Excellent communication and problem-solving skills.

Responsibilities

• Supervise and deliver front office operations smoothly.
• Handle guests’ queries and complaints.
• Create memorable experiences for guests and colleagues.

Skills

Customer service excellence

Team leadership

Communication skills

Problem solving

Job description

WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS! -No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. “To share the light and warmth of hospitality”. With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow.

Rate of pay:£12.76 per hour

A WORLD OF REWARDS

• Uniform provided and laundered

• Free and healthy meals when on duty

• Grow your Career !

• Personal Development programmes designed to support you at every step of your career

• A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing (https://cr.hilton.com)

• Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)

• Team Member Referral Program

• High street discounts: with Perks at Work

• Holiday: 28 daysincluding bank holidays (increasing yearly to up to 33 days)

• Discounted dental and health cover

• Discounted Car Parking

• Up to 4 weeks temporary accommodation if relocatingat a discounted rate

• Modern and inclusive Team Member’s areas

You will join the Front Office team, working in the Reception area of the hotel.

You enjoy supervising and delivering front office operations smoothly and efficiently, dealing with guests’ queries and complaints, and creating memorable experiences for our guests and colleagues.

Are you an ambitious hotelier, with some experience leading a team or ready for your first leadership position? Do you have passion for exceptional customer service, excellent communication, coaching, and problem solving skills? Then this is the job for you!

EVERY JOB MAKES THE STAY.
At Hilton, It Matters Where You Stay, but The Stay is only one side of the story.
We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical. That’s why at Hilton, Every Job Makes the Stay.
Find out more about all our brands and hotels - Hilton Brands | Global Hospitality Company