Front Office Supervisor

Hilton Birmingham Metropole; Birmingham; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading hospitality venue in Birmingham is seeking a passionate and ambitious individual to join their Front Office team. The role involves supervising operations, handling guest queries, and creating memorable experiences. Ideal candidates will have a strong background in customer service and excellent communication skills. Opportunities for career advancement and development programs are provided, making this a great step for those aiming to grow in the hospitality industry.

Benefits

Free meals when on duty

Career growth opportunities

Team Member Travel Program

Discounted health cover

28 days holiday including bank holidays

Free car park

Qualifications

• Experience leading a team or readiness for first leadership position.
• Passion for exceptional customer service.
• Ability to deal with guests’ queries and complaints.

Responsibilities

• Supervise front office operations smoothly and efficiently.
• Deal with guests’ queries and complaints.
• Create memorable experiences for guests and colleagues.

Skills

Exceptional customer service

Excellent communication

Coaching skills

Problem solving

Job description

Overview

Welcome to a world of opportunities at the UK’s #1 Great Place to Work 2025, as voted by our team members. Our spirit and passion for hospitality brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal: “To share the light and warmth of hospitality”. With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow.

Benefits

• Hourly Rate of £12.77 per hour
• Smart uniform provided and laundered
• Free, healthy and high quality meals when on duty
• Grow your Career — your next position could be as an Assistant Front Office Manager
• Personal Development programmes designed to support you at every step of your career
• A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing (https://cr.hilton.com)
• Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
• Team Member Referral Program
• Discounted dental and health cover
• High street discounts: with Perks at Work
• Free car park
• Subsidised Taxi between 12am and 7am
• Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
• Guest Experience Day: 1 night stay with breakfast and dinner
• Modern and inclusive Team Member’s areas

Role and responsibilities

You will join the Front Office team, working in the Reception area of the hotel. You enjoy supervising and delivering front office operations smoothly and efficiently, dealing with guests’ queries and complaints, and creating memorable experiences for our guests and colleagues.

Qualifications and profile

Are you an ambitious hotelier, with some experience leading a team or ready for your first leadership position? Do you have passion for exceptional customer service, excellent communication, coaching, and problem solving skills? Then this is the job for you!

Company statement

EVERY JOB MAKES THE STAY. At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical. That’s why at Hilton, Every Job Makes the Stay.

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