Front Office Shift Leader

The Standard London; London; On-site; GBP 28,000 - 34,000; Full time

Job summary

A vibrant hospitality company in London seeks a Front Desk Shift Leader to deliver outstanding guest experiences. You will manage check-ins, assist guests, and handle inquiries in a dynamic environment. The ideal candidate has over a year of related experience, strong customer service skills, and a positive attitude. Benefits include accommodation service charge, holiday entitlement, and extensive employee perks.

Benefits

Accommodation Service Charge

28 Days Holiday, rising to 33 Days

Meals on Duty

Pension Scheme

Life Assurance

Medical Assistance

Employee Assistance Programme

Travel Discounts

Employee Rates

Training Subsidies

Social Activities

Qualifications

• 1+ years’ experience in a customer-facing role at a lifestyle or boutique hotel.
• Flexibility with working hours, including nights and weekends.
• Exceptional attention to detail and organizational skills.
• Fluency in English with additional languages as a plus.

Responsibilities

• Engage with guests from pre-arrival to post-departure and ensure exceptional hospitality.
• Provide information on hotel services and the city.
• Handle guest queries and build genuine relationships.

Skills

Customer service

Multi-tasking

Administrative skills

Fluency in English

Positive attitude

Tools

Opera Cloud

Job description

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Front Desk Shift Leader · £29,640 per year (£14.25 per hour) + Accommodation Service Charge (Circa £33,000 per year) · Full Time (including evenings and weekends)

The Standard is one of the most culturally engaged hotels in the world. Hotels with real cultural life, an inclusive spirit and a true creative attitude. A destination layered with events and amusements that leaves you with an uplifted feeling...

At the cultural heartbeat of The Standard is our team who bring to life our spaces, engage with our guests and vibrate social energy, day and night across our numerous bars, restaurants, event spaces and guest areas. Our hotel is a destina-tion brimming with events and entertainment that leave you feeling uplifted and inspired. We’re on the lookout for unique individuals who bring a fresh perspective to our team (and no, we don’t need a 5-page CV to see how awesome you are).

We believe in letting you be you. We want you to express yourself and celebrate your individuality. Our team is a vibrant mix of personalities, backgrounds, and lifestyles. If you think you’ve got what it takes to be a Front Desk Shift Leader at The Standard, London, we’d love to hear from you!

At the heart of our hotels are of course of people who through their vibrancy and energy bring our properties to life. We are now seeking a team of diverse and dynamic individuals that will capture the very essence of the Standard London to join our team as Front Desk Shift Leader.

Your role

As a Front Desk Shift Leader, you'll join an extraordinary front office team dedicated to engaging with our guests from pre-arrival through to post-departure. Your mission: provide an unparalleled level of hospitality, from seamless arrivals and departures to extensive reception services. You'll assist guests with their queries and unexpressed wishes, creating an environment that delights, excites, and surprises them. In other words, you'll be a superstar, ensuring that their experience at The Standard in London is anything but standard!

You'll be the go-to person for information about hotel services and the vibrant city of London. So, being enthusiastic, upbeat, and friendly is a must! With this in mind you'll need to be confident, handle pressure well, thrive in a high-energy environment, and manage both detailed administrative tasks and guest interactions with ease.

Do You Have What It Takes to Be a Front Desk Shift Leader at The Standard?

You’ll ideally have around 1+ years’ prior experience as a Front Desk Agent, gained within a similar Lifestyle Hotel or large city centre Hotel. Although prior experience in a similar role is useful, we welcome all at The Standard. You should have an uncompromised and natural flair for service, building genuine relationships with guests that enable us to not only pre-empt needs but foresee desires… yes, even the ones they didn’t know they had!

In addition to this you will also need…

• Proven background in a customer-facing role, ideally in a 'lifestyle' or boutique hotel or similar hospitality venue.
• Flexibility with working hours, including shifts, evenings, nights, and weekends.
• Exceptional administrative and organizational skills with great attention to detail.
• Fluency in English is essential; additional languages are a plus.
• Experience with Opera Cloud is beneficial however full training will be given.
• Highly social, motivated, and proactive; professionalism and positivity in all interactions.
• Ability to multi-task and thrive in a high-volume, high-energy environment.
• The go-to person guests can count on when they have a complaint.

If you think you have what it takes to be a Front Desk Shift Leader at The Standard, we’d love to hear from you!

All applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates prior to commencing employment.

Benefits Include

• Accommodation Service Charge
• Prorata - 28 Days Holiday, rising to 33 Days with service
• Meals on Duty
• Pension Scheme
• Life Assurance (4 x Annual Salary)
• Medical Assistance (including online GP and Physio)
• Employee Assistance Programme with Well-being service
• Worldwide Travel Discounts via The Standard Advantage platform
• Employee & Family Rates across all Standard and Bunkhouse properties
• In-house Experience Programme
• F&B Discounts ranging from 25-50%
• Recruitment Referral Bonus up to £1,000
• Tuition Aid Scheme & subsidised training
• Season Ticket Loan & Bike 2 Work Scheme
• Social Committee with regular monthly social activities