Front Office Shift Leader

The Standard Hotel; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading international hotel in London is seeking a Front Desk Shift Leader. This role involves providing exceptional hospitality, managing guest interactions, and ensuring a vibrant atmosphere. Ideal candidates will have customer-facing experience, fluency in English, and a proactive attitude. The position offers a range of benefits including holiday, meals, and discounts.

Benefits

28 Days Holiday, rising to 33 Days

Meals on Duty

Pension Scheme

Life Assurance

Medical Assistance

Employee Assistance Programme

Worldwide Travel Discounts

Recruitment Referral Bonus

Season Ticket Loan

Social Committee activities

Qualifications

• Proven background in a customer-facing role, ideally in a hotel.
• Experience with administrative tasks.
• Highly social, motivated, and proactive.

Responsibilities

• Provide an unparalleled level of hospitality.
• Assist guests with their queries.
• Create an exciting environment for guests.

Skills

Customer-facing experience

Attention to detail

Enthusiastic and friendly demeanor

Flexibility with working hours

Ability to multi-task

Fluency in English

Tools

Opera Cloud

Job description

Social network you want to login/join with:

The Standard is one of the most culturally engaged hotels in the world. Hotels with real cultural life, an inclusive spirit and a true creative attitude. A destination layered with events and amusements that leaves you with an uplifted feeling...

At the cultural heartbeat of The Standard is our team who bring to life our spaces, engage with our guests and vibrate social energy, day and night across our numerous bars, restaurants, event spaces and guest areas. Our hotel is a destina-tion brimming with events and entertainment that leave you feeling uplifted and inspired. We’re on the lookout for unique individuals who bring a fresh perspective to our team (and no, we don’t need a 5-page CV to see how awesome you are).

We believe in letting you be you. We want you to express yourself and celebrate your individuality. Our team is a vibrant mix of personalities, backgrounds, and lifestyles. If you think you’ve got what it takes to be a Front Desk Shift Leader at The Standard, London, we’d love to hear from you!

At the heart of our hotels are of course of people who through their vibrancy and energy bring our properties to life. We are now seeking a team of diverse and dynamic individuals that will capture the very essence of the Standard London to join our team as Front Desk Shift Leader.

Your role

As a Front Desk Shift Leader, you'll join an extraordinary front office team dedicated to engaging with our guests from pre-arrival through to post-departure. Your mission: provide an unparalleled level of hospitality, from seamless arrivals and departures to extensive reception services. You'll assist guests with their queries and unexpressed wishes, creating an environment that delights, excites, and surprises them. In other words, you'll be a superstar, ensuring that their experience at The Standard in London is anything but standard!

You'll be the go-to person for information about hotel services and the vibrant city of London. So, being enthusiastic, upbeat, and friendly is a must! With this in mind you'll need to be confident, handle pressure well, thrive in a high-energy environment, and manage both detailed administrative tasks and guest interactions with ease.

Do You Have What It Takes to Be a Front Desk Shift Leader at The Standard?

In addition to this you will also need…

• Proven background in a customer-facing role, ideally in a 'lifestyle' or boutique hotel or similar hospitality venue.
• Flexibility with working hours, including shifts, evenings, nights, and weekends.
• Exceptional administrative and organizational skills with great attention to detail.
• Fluency in English is essential; additional languages are a plus.
• Experience with Opera Cloud is beneficial however full training will be given.
• Highly social, motivated, and proactive; professionalism and positivity in all interactions.
• Ability to multi-task and thrive in a high-volume, high-energy environment.
• The go-to person guests can count on when they have a complaint.

If you think you have what it takes to be a Front Desk Shift Leader at The Standard, we’d love to hear from you!

Benefits Include

• Accommodation Service Charge
• Prorata - 28 Days Holiday, rising to 33 Days with service
• Meals on Duty
• Pension Scheme
• Life Assurance (4 x Annual Salary)
• Medical Assistance (including online GP and Physio)
• Employee Assistance Programme with Well-being service
• Worldwide Travel Discounts via The Standard Advantage platform
• Employee & Family Rates across all Standard and Bunkhouse properties
• In-house Experience Programme
• F&B Discounts ranging from 25-50%
• Recruitment Referral Bonus up to £1,000
• Tuition Aid Scheme & subsidised training
• Season Ticket Loan & Bike 2 Work Scheme
• Social Committee with regular monthly social activities