Front Office Risk and Control Manager - Suitability

LGT Crestone Wealth Management Limited; Greater London; On-site; GBP 70,000 - 100,000; Full time

Benefits offered by this job

Competitive pension

Career development

Job summary

LGT Wealth Management UK LLP is recruiting for a role focused on risk-based monitoring of Front Office activities within a regulated wealth management environment. You will allocate work, review high-risk cases, coach staff and coordinate with Compliance to ensure ongoing competence and adherence to FCA requirements.

The role involves producing management information, reporting to senior management, and driving improvements in monitoring processes and data quality.

Qualifications

• Significant experience in a retail discretionary or advisory investment environment.
• Strong working knowledge of FCA suitability and Conduct of Business requirements.
• Experience reviewing complex cases and supervisory/feedback responsibilities.
• Experience supervising, coaching and quality-assuring others’ work.
• Experience assessing regulated staff competence and observing client meetings.

Responsibilities

• Plan and coordinate risk-based monitoring for Front Office activity within approved framework.
• Allocate work to Officers and provide direction, QA and coaching.
• Review complex or high-risk discretionary/advisory cases with compliance support.
• Assess findings and remedial actions; track progress within delegated authority.
• Coordinate investigations into suitability issues and escalate material matters promptly.
• Produce MI and KPIs; recommend changes based on evidence.
• Draft suitability analyses for senior management and Board reporting.
• Provide practical guidance to Investment Managers and Wealth Planners without directing client decisions.
• Work with Risk & Compliance on remedial actions and training programs.
• Conduct and quality-assure staff competence assessments; document findings and escalate concerns.
• Improve monitoring methods and data quality within framework.

Skills

Discretionary investment

Advisory experience

Coaching / supervision

Data analysis

Regulatory knowledge

FCA suitability knowledge

Stakeholder management

Client-focused

Attention to detail

Strong communication

Education

Degree in finance or related field

Investment or compliance qualification

Job description

LGT Wealth Management UK LLP is a UK-based partnership, wholly owned by the private banking group LGT, which is in turn owned by the Princely Family of Liechtenstein. When we set up LGT Wealth Management in 2008, our aim was to offer a fresh approach to wealth management. Alongside the LLP we also have two other entities which focus on US and Jersey based clients. Our head office is based in London however we have a presence in Edinburgh, Jersey, Leeds, Birmingham, Bristol and Manchester. The plan was simple: put our clients first by providing a transparent service, designed around what is right for each of them. By drawing together in-depth knowledge and experience from across the industry, we provide a flexible, bespoke service adapted to each of our clients’ needs.

Our mission is to create long-term value for all stakeholders. Our culture encourages individuals to generate, develop and implement ideas which will strengthen our business. Belonging, respect, integrity, conviction and entrepreneurship are our core values. As our brand recognition grows, we are fast becoming an employer of choice in our sector. We have over £30 billion in funds under management and circa 700 staff.

Job Description

Key Responsibilities:

• Plan and coordinate risk-based monitoring for Front Office advice-based activity, within the framework and monitoring plan approved by the Head. Balance scheduled work with urgent requests and emerging risks.
• Allocate work to Officers and provide technical direction, quality assurance, feedback, coaching and line management.
• Personally review complex or higher-risk discretionary, advisory and wealth planning cases – with collaborative support from other areas where required, for example Compliance.
• Assess individual findings and recurring themes for potential client harm and control weaknesses. Agree and track proportionate remedial actions within delegated authority and verify their completion.
• Coordinate investigations into any potential suitability issues and breaches of client mandates. Escalate material matters, disputed findings and proposed actions outside delegated authority promptly to the Head under applicable procedures.
• Produce and analyse MI and KPIs covering monitoring results, competence indicators, adherence to requirements and client outcomes; recommend changes based on the evidence.
• Draft suitability analysis and updates for senior management, Board and Committee reporting for the Head’s review.
• Provide practical guidance and constructive challenge to Investment Managers, Wealth Planners and other Front Office colleagues without assuming responsibility for their client advice or portfolio decisions.
• Work with Risk & Compliance and other teams on remedial actions, training and competence arrangements. Coordinate coaching informed by monitoring findings.
• Conduct and quality-assure assessments of regulated staff competence, including observation of client meetings where appropriate, in line with the firm’s competence framework. Document findings, provide feedback and elevate concerns or proposed actions outside delegated authority to the Head
• Improve monitoring methods, data quality and day-to-day processes within the framework set by the Head.

Requirements

Key Skills and Competencies:

• Significant experience in a retail discretionary or advisory investment environment, including practical suitability assessment or monitoring.
• Strong working knowledge of applicable FCA suitability and Conduct of Business requirements for discretionary, advisory and wealth planning activities.
• Experience reviewing complex cases, assessing potential client harm and identifying proportionate remedial action.
• Experience supervising, coaching and quality-assuring others’ work, including formal line-management experience.
• Experience assessing regulated staff competence, including observing client meetings where appropriate, documenting findings and providing constructive feedback.
• Ability to analyse monitoring data and write clear, evidence-based reports.
• Professional experience within a similar role, ideally degree educated, together with a relevant investment, financial planning, risk or compliance qualification.

Other skills and attributes:

• Good understanding of clients’ investment needs, portfolio risk, fixed income, equities and cash instruments.
• Sound judgement, strong client focus and confidence to challenge unsuitable outcomes constructively.
• Strong organisation, attention to detail and stakeholder-management skills; able to balance planned work, urgent issues and team support.
• Awareness of JFSC, SEC or other jurisdictional requirements where relevant to assigned work.

Contact Information

For any further information please do not hesitate to contact us.

LGT Wealth Management UK LLP

Human Resources

Nicola Swatton