Front Office Receptionist - 4 Day Work Week

QualDerm Partners, LLC; Plymouth; On-site; GBP 10,000 - 40,000; Full time

Job summary

A dermatology network is seeking a Front Office Receptionist to be the first point of contact for patients. Responsibilities include managing patient registration, scheduling appointments, and providing exceptional customer service. Ideal candidates should have strong communication skills and experience in a healthcare setting. This role offers competitive hourly pay and comprehensive benefits, and applicants should be authorized to work in the U.S.

Benefits

Competitive Pay

Comprehensive Health Coverage

Generous 401(k) Plan

Paid Time Off (PTO)

Company-Paid Life Insurance

Disability Protection

Additional Wellness Plans

Employee Assistance Program (EAP)

Exclusive Employee Discounts

Referral Bonus Program

Qualifications

• High School Diploma required; Associate’s Degree preferred.
• Prior customer service experience, preferably in a healthcare setting.
• Strong communication and interpersonal skills.
• Ability to multitask and handle stress in a busy environment.
• Proficiency in using computer systems and medical software applications.

Responsibilities

• Greet patients and visitors courteously and manage inquiries.
• Record patient arrivals and create accounts for new patients.
• Schedule appointments and manage treatment room utilization.
• Respond to patient needs promptly, especially in emergencies.
• Maintain cleanliness and organization of the reception area.

Skills

Customer service experience

Strong communication skills

Multitasking ability

Proficiency in computer systems

Education

High School Diploma

Associate’s Degree

Tools

Practice Management System (EMR)

Job description

Overview

Monday-Thursdays 7:30am-4:30pm

QualDerm Partners is the largest multi-state female-founded and owned dermatology network in the U.S., with over 150 locations across 17 states. Our mission is to educate, protect, and care for your skin, providing the best in comprehensive skin care. We aim to create a confident, healthier, and more beautiful you!

As a Front Office Receptionist at QualDerm Partners, you will be the first point of contact for our patients and visitors. Your role is crucial in delivering exceptional customer service while efficiently managing patient registrations and maintaining the smooth operation of the front office.

Job Summary

The Front Office Receptionist will handle patient registration utilizing medical systems, verify patient insurance coverage, and ensure compliance with established policies and procedures. This role requires strong interpersonal skills and a commitment to providing outstanding service to patients, physicians, and all medical professionals.

Responsibilities

• Greet patients and visitors in a courteous manner, either in person or over the phone, and address inquiries or direct them accordingly.
• Record patient arrivals in the Practice Management System (EMR) and create new accounts for first-time patients.
• Prepare necessary paperwork before patient appointments.
• Manage appointment scheduling, including rescheduling “No Show” patients and optimizing treatment room utilization.
• Respond to patient needs and concerns promptly, especially in emergency situations, maintaining a calm and composed demeanor.
• Update patient information in the Practice Management System (EMR) as required and verify insurance eligibility and payor types.
• Ensure the reception area is clean, organized, and welcoming.
• Collect and record patient payments, maintaining confidentiality of personal and financial information.
• Follow company policies and report changes as necessary to maintain operational efficiency.
• Provide support to team members and contribute to a positive work environment.

Qualifications

• High School Diploma required; Associate’s Degree preferred.
• Prior customer service experience, preferably in a healthcare setting.
• Strong communication and interpersonal skills.
• Ability to multitask and handle stress in a busy environment.
• Proficiency in using computer systems and medical software applications.

Benefits

• Competitive Pay – Attractive compensation to reward your hard work
• Comprehensive Health Coverage – Includes Medical, Dental, and Vision plans to keep you covered
• Generous 401(k) Plan – Company matches 100% of the first 3%, plus 50% of the next 2%, with immediate vesting
• Paid Time Off (PTO) – Accrue PTO from day one, plus enjoy 6 paid holidays and 2 floating holidays each year
• Company-Paid Life Insurance – Peace of mind with basic life coverage, with the option for additional plans
• Disability Protection – Short-term and long-term disability coverage to protect you in unexpected circumstances
• Additional Wellness Plans – Accident, critical illness, and identity theft protection plans for extra security
• Employee Assistance Program (EAP) – Access confidential support for personal or work-related challenges
• Exclusive Employee Discounts – Save on products and services with special discounts just for you
• Referral Bonus Program – Earn bonuses by referring qualified candidates to join the team

QualDerm Partners is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Applicants must be currently authorized to work in the United States in a full-time basis.

Compensation

Compensation Range: $21.00 - $26.50 per hour. Final offer will be based on a combination of skills, experience, location, and internal equity.