Front Office Receptionist

JR United Kingdom; Swindon; On-site; GBP 20,000 - 30,000; Full time

Job summary

A leading company in Swindon is seeking a Front Office Receptionist to act as a pivotal concierge, providing personalized services to both team members and visitors. The role includes overseeing day-to-day operations, ensuring excellent customer service and operational efficiency, and maintaining a welcoming environment.

Qualifications

• Experience in a customer-facing role.
• Strong communication and interpersonal skills.
• Ability to remain calm and efficient in emergencies.

Responsibilities

• Provide personal services to employees and guests, including travel arrangements and office wayfinding.
• Lead training sessions focused on customer service and developing a professional atmosphere.
• Maintain records of service requests and ensure compliance with company policies.

Skills

Customer Service

Attention to Detail

Leadership

Job description

Job Title: Front Office Receptionist, Swindon, Wiltshire

Client:

TechServe

Location:

Swindon, Wiltshire, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

4

Posted:

04.06.2025

Expiry Date:

19.07.2025

Job Description:

Job Summary

The Concierge acts as the heart of the workplace, providing personalized service to team members and visitors alike. The individual in this role creates a positive, service-oriented environment, acting as the first point of engagement with visitors and team members. The Concierge provides day-to-day oversight and direction for the Client, guiding task priorities to align with Host strategy and customer priorities.

Essential Roles and Responsibilities

1. Provides personal services to employees and guests such as transportation & travel arrangements, office wayfinding, lobby appearance management, visitor volume tracking & reporting, reception services, visitor refreshments, storytelling & campus tours, meal & activity reservations, guest administrative support (preparation of meeting materials, shipping, laundry & dry cleaning services, gift & package orders, and other services as needed).
2. Demonstrates leadership and customer service, reflecting a warm, friendly, professional greeting to all. Develops training and development sessions on topics such as customer service, handling difficult situations, attention to detail, etc.
3. Conducts business in a professional, friendly, proficient manner. Confirms details with building owners and representatives for special events such as charity events, pop-up stores, special services, etc.
4. Maintains records and logs of service requests and completion status.
5. Evaluates concierge responses to ensure compliance with all company policies and procedures.
6. Ensures customers receive service excellence and are satisfied with the concierge team's ability to meet their requests.
7. Develops a file of services including transportation resources, accommodations, referrals, and local businesses and organizations.
8. Serves as a point of contact for the facilities team as a representative of the Concierge team.
9. Follows security and emergency procedures as defined for the property. Responds calmly and efficiently to emergency situations, summons appropriate assistance, and makes necessary notifications in accordance with operating procedures.