Front Office Receptionist

FAIRMONT; London; On-site; GBP 27,000 - 32,000; Full time

Job summary

Join a leading luxury hotel as a front desk representative where your role transcends traditional check-in/out duties. You will offer personalized guest care, ensure smooth experiences, and represent the brand with professionalism. Enjoy competitive compensation, a bonus, and luxurious employee benefits while working in a diverse and empowering environment.

Benefits

Competitive compensation including service charge

Annual bonus of £1,300.00

Free stays in the UK or Ireland (4 nights/year)

Employee Benefit Card with discounted rates

Complimentary meals while on duty

Exceptional training and development opportunities

Social events and activities

Qualifications

• Previous experience in a similar role within the hospitality industry is preferred.
• Fluent in English; additional language skills are a plus.
• Availability to work flexible hours, including weekends and holidays.

Responsibilities

• Go above and beyond to exceed guest expectations.
• Provide smooth and personalized check-in/check-out services.
• Collaborate with other departments for flawless guest experiences.

Skills

Interpersonal skills

Communication skills

Organizational skills

Attention to detail

Customer service

Tools

Opera

Job description

Company Description

At Sofitel London St James, we redefine luxury by treating a stay as more than just a temporary pause—it's an opportunity for guests to fall in love with a unique blend of refined luxury and playful indulgence. Our commitment to excellence transcends the ordinary, and we invite you to join a team that specializes in transforming stays into enchanting tales. We take pride in creating a playfully elegant and meaningful experience for both our guests and ourselves. Our workplace culture values diversity, encourages professional growth, and recognizes individual contributions, ensuring each team member feels appreciated and empowered. Apply now to embark on a career that transcends expectations and celebrates the art of hospitality.

Job Description

Welcoming each new and returning guest with personalized and attentive care, you will set the tone for exceptional service. Here, you can take your role beyond checking guests in and out. Sharing your knowledge and love of our region, you will anticipate guests’ needs and offer recommendations to make their stays even more special.

Key Responsibilities:

• Go above and beyond to exceed guest expectations and ensure every stay is a cherished experience.
• Provide smooth and personalized check-in/check-out services while managing guest preferences and requests.
• Collaborate with other departments to maintain seamless communication for flawless guest experiences.
• Answer calls and respond to emails efficiently and professionally.
• Process payments and maintain meticulous records of all financial transactions.
• Ensure the front desk and lobby areas are always well-presented and welcoming.
• Handle guest information with care and maintain confidentiality standards.
• Represent our distinguished brand through impeccable conduct and a welcoming demeanor.

Qualifications

• Previous experience in a similar role within the hospitality industry is preferred.
• Excellent interpersonal and communication skills, with a friendly and approachable attitude.
• Strong organizational skills with great attention to detail.
• Proficiency in Opera is highly desirable.
• A passion for delivering exceptional customer service.
• Fluent in English; additional language skills are a plus.
• Availability to work flexible hours, including weekends and holidays.
• Please note you must be entitled to work in the UK as this position is not eligible for sponsorship.

Additional Information

Discover a world of unparalleled perks:

• Competitive compensation, including a service charge and an annual bonus of £1,300.00.
• Free stays in the UK or Ireland (4 nights/year) to create unforgettable memories.
• Employee Benefit Card with discounted rates at Accor properties worldwide.
• Sofitel Experience – Enjoy a luxurious night at our hotel, including breakfast.
• Complimentary meals while on duty.
• Special rates in F&B, Rooms, and Spa – indulge at unbeatable prices.
• Be part of the largest hospitality group in Europe.
• Exceptional training and development opportunities through our apprenticeship program.
• Global growth opportunities.
• Employee Assistance Program with 24/7 GP access for your well-being.
• Social events and activities.

Bring passion and dedication to excellence, and we will recognize your contributions with benefits, rewards, and development opportunities. We offer wellbeing initiatives, including apps to support your health. Join us to thrive both as an individual and as part of a supportive, inclusive team.

Let your passion shine—visit careers.accor.com