Front Office Receptionist

Fairmont Hotels & Resorts; London; On-site; GBP 20,000 - 26,000; Full time

Job summary

A leading hotel brand in London seeks a motivated guest service representative to provide exceptional service and create memorable experiences for guests. This role involves managing check-in/check-out processes, communicating effectively with guests, and ensuring a welcoming and organized front desk area. Ideal candidates will have a background in hospitality, strong communication skills, and a passion for customer service, with flexibility to work various shifts.

Benefits

Competitive salary including service charge

Annual bonus of £1,300

Free stays in the UK or Ireland (4 nights/year)

Employee Benefit Card with discounted rates

Complimentary meals while on duty

Exceptional training and development

Global growth opportunities

24/7 GP access through Employee Assistance Program

Social events and activities

Qualifications

• Previous experience in hospitality preferred.
• Fluency in English is required; additional languages are a plus.
• Availability for flexible hours, including weekends and holidays.

Responsibilities

• Welcome guests with personalized care and manage check-in/check-out.
• Collaborate with departments for seamless guest experiences.
• Maintain confidentiality and professionalism in all interactions.

Skills

Interpersonal skills

Communication skills

Organizational skills

Attention to detail

Customer service

Tools

Opera

Job description

Company Description

At Sofitel London St James, we redefine luxury by treating a stay as more than just a temporary pause—it's an opportunity for guests to fall in love with a unique blend of refined luxury and playful indulgence. Our commitment to excellence transcends the ordinary, and we invite you to join a team that specializes in transforming stays into enchanting tales. We take pride in creating a playfully elegant and meaningful experience for both our guests and ourselves. Our workplace culture values diversity, encourages professional growth, and recognizes individual contributions, ensuring each team member feels appreciated and empowered. Apply now to embark on a career that transcends expectations and celebrates the art of hospitality.

Job Description

Welcoming each new and returning guest with personalized and attentive care, you will set the tone for exceptional service. Here, you can take your role beyond checking guests in and out. Sharing your knowledge and love of our region, you will anticipate guests’ needs and offer recommendations that make their stays even more special.

Key Responsibilities:

• Go above and beyond to exceed guest expectations and ensure every stay is cherished.
• Provide smooth and personalized check-in/check-out services while managing guest preferences and requests attentively.
• Collaborate with other departments to maintain seamless communication for flawless guest experiences.
• Answer calls and respond to emails efficiently and professionally.
• Process payments and maintain meticulous records of all financial transactions.
• Ensure the front desk and lobby areas are always well presented and welcoming.
• Handle guest information with care and maintain confidentiality standards.
• Represent our distinguished brand through impeccable conduct and a welcoming demeanor.

Qualifications

• Previous experience in a similar hospitality role is preferred.
• Excellent interpersonal and communication skills, with a friendly and approachable attitude.
• Strong organizational skills and attention to detail.
• Proficiency in Opera is highly desirable.
• A passion for delivering exceptional customer service.
• Fluent in English; additional languages are a plus.
• Availability to work flexible hours, including weekends and holidays.
• Note: You must be entitled to work in the UK; this position is not eligible for sponsorship.

Additional Information

Discover a world of unparalleled perks:

• Competitive salary, including service charge and an annual bonus of £1,300.00.
• Free stays in the UK or Ireland (4 nights/year).
• Employee Benefit Card with discounted rates at Accor properties worldwide.
• Sofitel Experience – Enjoy a luxurious night at our hotel, including breakfast.
• Complimentary meals while on duty.
• Special rates in F&B, Rooms, & Spa.
• Be part of Europe's largest hospitality group.
• Exceptional training and development through our apprenticeship programs.
• Global growth opportunities.
• Employee Assistance Program with 24/7 GP access.
• Social events and activities.

Bring your passion and dedication to excellence, and we will recognize your contributions with benefits, rewards, and development opportunities. We offer wellbeing initiatives, including apps to support your health. Join us and thrive both as an individual and as part of a supportive, inclusive team.

Let your passion shine. Visit careers.accor.com