Front Office Receptionist

Permanent Part-time | Minimum 15 hours per week

Competitive Salary | Discounts on RACV products & resorts

Great Things Start Here

Be part of a purpose-driven organisation creating meaningful travel and leisure experiences, useful home products and services, better outcomes for drivers, and a cleaner energy future.

The prestigious RACV City Club has been awarded Club of the Year numerous times, ranking it amongst the world’s finest clubs. Featuring multiple restaurant venues, accommodation, a fitness centre, and state-of-the-art conference facilities, the RACV City Club is a social, leisure, and business hub designed to cater for the needs of all members.

About the Opportunity

An exciting opportunity has become available for a part-time Front Office Receptionist to join our team and welcome members with a warm and friendly smile. In this role, you'll be the face and first point of contact for RACV City Club. You'll be on your feet and utilizing your amazing customer service skills to provide our members with the best experience whilst at the reception desk. You'll be motivated and hardworking with a “can-do attitude” which will see you thrive in the role.

Key Responsibilities

• Check in and out of members
• Process payments
• Maintain records
• Upsell products & services
• Assist members with requests and information
• Work closely with other departments

Full availability and flexibility are required to work a variety of shifts, on a 7-day rotating roster, between 7 am - 11 pm weekdays, nights, weekends & public holidays.

We are Offering

• Discounts on RACV products & resorts
• Training and professional development
• Uniform provided

What you'll need to be successful

• Front office receptionist experience in a 4-5 star hotel/resort is highly desirable
• A professional face-to-face and telephone manner, active listening, strong interpersonal and communication skills
• Previous face-to-face customer service experience, delivering a high standard of service
• Excellent administration skills, including MS Office & Outlook, attention to detail, problem-solving, organizational, and efficient time management skills
• Be friendly, confident, self-motivated, enthusiastic, display a positive attitude, and excellent personal presentation
• Work well in a team environment, under pressure, and with diverse groups of people

The RACV difference

Be part of a team that cares. Back your ambition and find a new career with RACV.

Application Process

You can learn more about the RACV at careers.racv.com.au

Applicants will be required to provide evidence of their eligibility to work in Australia and consent to a criminal record check.

At RACV, we believe that maintaining a diverse and inclusive workplace is an important element of our continued success. We want our people to feel welcome, supported, and appreciated for who they are and what they bring to our business. If you require any reasonable adjustments to the recruitment process and/or the role, please let our Talent Acquisition Team know.

Submit your CV via the link below.

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