Front Office Receptionist

InterContinental Hotels Group; City of Edinburgh; On-site; GBP 25,000; Full time

Job summary

Join a vibrant team as a Front Office Receptionist at a modern hotel in Edinburgh, where your authentic personality and commitment to service will shine. You’ll be at the forefront of guest experiences, creating heartfelt connections while checking in and out guests and addressing their needs. This role offers a unique opportunity to work in a supportive environment that values individuality and growth. With competitive pay, extensive training, and numerous employee perks, you’ll thrive in a company recognized as one of the best places to work. Embrace this chance to make a difference in guests' stays and develop your career in hospitality!

Benefits

Paid Overtime

Free Meal on Shift

Subsidised Travel Support

Generous Holiday Pay

Employee Discounts

Complimentary Stay for You+1

Mental Health Support

Paid Volunteering Days

Qualifications

• Experience in a 4/5* hotel as a Receptionist or Guest Services Agent.
• Confident in using hotel management systems, especially Opera.

Responsibilities

• Check in and out guests, handle queries and complaints.
• Provide personalized experiences and promote loyalty programs.

Skills

Customer Service

Receptionist Experience

Hotel Systems Knowledge

Communication Skills

Problem Solving

Education

High School Diploma

Tools

Opera Hotel System

Job description

We are looking for an authentic and driven Front Office Receptionist (Full-Time) to join us at Kimpton Charlotte Square Hotel and embrace your unique, best self to provide our guests with heartfelt human connections!

Kimpton Charlotte Square Hotel brings together traditional Edinburgh architecture with an exciting and fresh indoor feel, offering our guests a modern luxurious stay. Welcoming locals to relax in our Garden area (a must visit), experiencing mouth-watering food in BABA restaurant, or guests from far and wide being pampered in our state-of-the-art Spa – we cover it all!

As a Front Office Receptionist, we will support you to:

• Be yourself - bringing the real you to work, with your unique personality we want you to be who you are!
• Lead yourself – we trust you to make decisions and exert your creativity in order to provide our guests with heartfelt human connections, we trust you to do right!
• Make it count – you matter, and we will provide you with all the tools you need in order to create ridiculously personalised experiences for our guests every day!

What do you need to be a Front Office Receptionist?

Your main duties and responsibilities will be checking in and out our guests, dealing with any queries or complaints, welcoming our guests to the city and interacting with them to encourage them to join our loyalty program. You will also be a key part of our guests’ overall stay, providing special experiences and recognising our loyal IHG One Rewards members. So, we are looking for someone who has…

• Availability to work 40 hours per week across 5 shifts (shift times will vary, weekend availability is essential for this role)
• Experience working as a Receptionist, Concierge or Guest Services Agent at a 4/5* Hotel is beneficial
• Confident working on Hotel systems, experience working with Opera specifically is a big plus
• Drive to produce results, we work together within the Kimpton family to continue to provide our guests with extremely personal experiences and human connection.
• A warm and authentic personality, with a can-do attitude and commitment to service.
• Overall, you will be willing to work within our team to embrace our service and delight our guests!

Joining the Kimpton family isn’t just about providing our guests with excellent service, we also have secured a spot in Fortune’s ‘100 best companies to work for’ 7 times since 2009, and it is no surprise why!

We can offer you…

• Financial security - £12.00 per hour (£24,960.00 per annum FTE), guaranteed hours, paid overtime, a free meal on shift, paid holidays, subsidised unsocial hour travel support and enhanced sick pay! Plus Tronc paid monthly if in eligible role.
• Growth and development – extensive training, opportunities for career progression across the world, plus 2 paid days volunteering per year with a cause of your choice.
• Colleague perks - worldwide discounted room rates and discounted F&B whilst on employee rate (IHG has over 6,000 hotels and growing), plus generous friends and family rate. Discounts through our portal on your supermarket shop, experiences and loads of retailers on our perks portal.
• Wellbeing – generous maternity/paternity pay, employee assistance programme available 24/7 and access to mental health first-aiders.
• Hotel specific benefits – complimentary stay for you+1 in our Hotel upon successful completion of probation, generous discounts across our F&B outlets at Kimpton Charlotte Square and InterContinental Edinburgh The George Hotel plus Spa and gym discounts at our Kimpton property.

If you are someone who likes to march to the beat of their own drum and wants to join a company which encourages authentic individuality, apply today! Check out our Instagram page @kimptoncharlottesquare to see more.

You must meet the legal requirements to work in the UK.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.