Front office Receptionist

TN United Kingdom; City of Edinburgh; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join a forward-thinking hotel as a Front Office Receptionist, where your personality and warmth will shine. This role offers a structured training program and the opportunity to engage with guests, ensuring their stay is memorable. You'll be part of a vibrant team that values Trust, Passion, Friendliness, and Teamwork, making every day enjoyable. With competitive salary and benefits, including a pension scheme and discounts, this is a fantastic opportunity to grow in the hospitality industry. Bring your unique spark and help create unforgettable experiences for guests!

Benefits

29 days holiday

Employee Assistance Programme

Access to gym and pools

Healthy meals during shifts

Training and development

Pension contributions

Restaurant discounts

Discounted room rates

Referral bonuses

Cycle to Work Scheme

Qualifications

• Strong organizational skills and attention to detail are essential.
• A positive attitude and customer service mindset are key.

Responsibilities

• Greet guests warmly and ensure a seamless check-in/out process.
• Provide local information and hotel services to enhance guest experience.

Skills

Organizational Skills

Customer Service Mindset

Attention to Detail

Multitasking

Job description

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Join Us as a Front Office Receptionist at Waterloo Place Hotel

We warmly welcome you into the Apex family! At Apex Hotels, we value Trust, Passion, Friendliness, and Teamwork. We encourage you to bring your unique personality to the role and be yourself as part of our Guest Services Team, because it's our personality, style, and friendliness that define us.

Enjoy meeting great people, having fun at work, developing new friendships, learning new skills, and receiving a competitive salary along with a range of employee benefits, including:

• 29 days holiday
• External Employee Assistance Programme
• Financial Wellbeing App Wagestream
• Interactive employee communication app
• Access to gym and pools
• Healthy meals during shifts
• Training and development from day one
• Employee events and celebrations
• Referral bonuses

After probation, you'll also benefit from:

• Pension contributions
• Critical Illness & Death in Service cover
• Recognition schemes
• Long service awards
• Restaurant discounts
• Overnight guest experience stays after probation
• Cycle to Work Scheme
• Discounted room rates for employees, friends, and family

Starting Your Journey

As a Front Office Receptionist, your role is to deliver exceptional service, greet guests warmly, ensure safety and security, and cater to guest needs. You will create memorable moments and provide a personal experience that guests will want to share.

Your responsibilities include:

• Greeting guests with a friendly smile
• Seamless check-in/out procedures
• Providing local information and hotel services
• Answering calls and emails
• Promoting guest loyalty through excellent service

You will need strong organizational skills, attention to detail, and a positive attitude. You'll love engaging with guests, multitasking, and solving inquiries with a smile.

On your first day, you'll start a structured 12-week training program to equip you with the skills and confidence needed. We look for candidates who:

• Use initiative
• Are self-aware and evaluative of their work
• Have a customer service mindset
• Can multitask and organize effectively
• Pay close attention to detail
• Genuinely want to provide a warm welcome

We believe attitude matters most. We offer excellent training and development to help you succeed and grow in a fun, fulfilling career. Bring your personality, ideas, and spark — we can't wait to have you as part of our journey!