Front Office Receptionist

The Fitzwilliam Hotel; Belfast; On-site; GBP 20,000 - 25,000; Full time

Job summary

A prestigious hotel in Belfast is seeking a Front Office Receptionist to handle guest inquiries and ensure a memorable experience at their five-star property. The ideal candidate will possess strong administrative skills, a passion for customer service, and the ability to work under pressure. Experience in a hotel setting is desirable. This full-time role offers a competitive salary and benefits package.

Qualifications

• Passion for people and high motivation.
• Strong working relationships with colleagues and guests.
• Excellent administrative and organisational skills.

Responsibilities

• Manage front office related tasks daily.
• Handle guest inquiries via email and phone.
• Greet guests upon arrival.

Skills

Hotel service

Guest Assistance

Guest relations

Reception

Customer Care

Tools

Opera – PMS

Job description

Overview

Front Office Receptionist – Full Time

We are seeking to recruit a Front Office Receptionist to join our team. Is the next step in your career to move to a fabulous, five-star hotel in the heart of Belfast? Yes! Then we would love you to apply.

THE HOTEL

I am sure you have already heard lots about us; we are a five-star property in the very heart of Belfast city, much loved by both our global and local portfolio of guests.

OUR FRONT OFFICE/GUEST RELATIONS

We have 146 guestrooms within our hotel, offering a range of room types. The Front Office Department is made up of three main areas, reception, concierge and night concierge; our front office team are responsible for many aspects of our guest’s experience.

THE OPPORTUNITY

Working with us, as a Front Office Receptionist will give you the opportunity to join a team of knowledgeable professionals, the department is well resourced and strongly structured.

You will report to the Front Office Manager.

It will be your responsibility to complete all front office related responsibilities in accordance with the department’s standard operating procedures, on a daily basis, and you will showcase your skills and knowledge by:

• Ensuring room rates & codes are correct;
• Answering internal and external telephone calls;
• Handling guest enquiries – face to face, email and telephone;
• Taking reservations – face to face, email and telephone;
• Allocation of guestrooms;
• Recording and communication of messages;
• Preparing for guest check-in;
• Liaising with our Accommodation Department on guestroom status;
• Ordering of supplies from our purchasing department;
• Communication with other departments regarding arrivals & guest requirements;
• Greeting guests upon arrival to the hotel;
• Dealing with guest requests and communicating to the relevant department;
• Pre-authorisation processes;
• Completion of check-in process;
• Updating guest history;
• Recording maintenance faults;
• Controlling & recording petty cash;
• Complaint handling;
• Recording of customer comments;
• Posting charges and billing;
• Cash handling;
• Completion of check-out process;

THE IDEAL CANDIDATE

ESSENTIAL

• A passion for people
• A high level of motivation and resilience;
• The ability to develop strong working relationships with colleagues and guests;
• Proven ability to contribute to a diverse team;
• Excellent administrative and organisational skills;
• Ability to prioritise workload and remain calm under pressure;
• Ability to address and manage guest issues with a ‘can do’ attitude;
• Sharpened attention to detail;
• Proficient use a PMS system.

DESIRABLE

• Recent experience working at front office Reception within a hotel.
• Experience of using Opera – PMS
• Understanding AA standards of excellence;
• Understanding 5* Tourism NI standards;

THE PACKAGE

We understand and value the needs of our employees. As such, the successful candidate for this permanent, full-time post will be offered a competitive salary and attractive benefits package.

LOCATION

Fitzwilliam Hotel Belfast, 1-3 Great Victoria Street, Belfast, BT2 7BQ.

DEVELOP YOUR CAREER WITH US

In addition to a supportive approach to performance management, we actively encourage learning and development by providing formal and informal skills development opportunities.

WORK WITH US

Apply now by forwarding your CV and cover letter outlining how you meet the above criteria to .

Skills

Hotel service; Guest Assistance; Guest relations; Reception; Customer Care