Front Office - Porter Fixed term

InterContinental Hotels Group; City of Edinburgh; On-site; GBP 27,000; Full time

Job summary

Join a prestigious luxury hotel as a Luggage Porter/Door Person, where you will be the first point of contact for guests, providing a warm welcome and exceptional service. This role is perfect for those who are passionate about delivering luxury experiences and enjoy working in a vibrant team environment. With opportunities for growth, extensive training, and a range of employee perks, this is your chance to be part of a renowned hotel brand that values culture and diversity. Bring your local wisdom to enhance guest experiences and embark on a rewarding career journey with us.

Benefits

Paid Holidays

Free Meal on Shift

Subsidised Travel Support

Employee Assistance Programme

Discounted Room Rates

Volunteering Days

Complimentary Stay After Probation

Gym Discounts

Maternity/Paternity Pay

Mental Health Support

Qualifications

• Experience in a similar role at a 4/5 star hotel is beneficial.
• Ability to handle multiple requests and provide personalized service.

Responsibilities

• Assist guests with luggage and provide a warm welcome.
• Coordinate with the Front Office team for guest services.

Skills

Customer Service

Organizational Skills

Communication

Problem Solving

Job description

Hotel: Edinburgh The George (EDIGS), 19 - 21 George Street, EH2 2PB

We are looking for a Luggage Porter/Door Person Full Time to join the glamour of InterContinental Life at our InterContinental Edinburgh the George Hotel…

This is a Fixed Term Contract, until the 30 th of September,and you will earn £12.60 per hour, equal to £26,208.00 annual salary

InterContinental Edinburgh The George Hotel is full of culture and has been serving guests since 1881, so we know what it takes to provide an alluring guest experience and a personal and attentive service. We provide an exciting mix of a luxury InterContinental experience combined with our unique character and charming building, home to Scotland’s first Le Petit Beefbar Restaurant.

As the largest luxury hotel brand in the world, we provide our guests with a brilliantly cosmopolitan stay of discreet luxury and culinary expertise. As a Luggage Porter/Door Person, your main duties and responsibilities will be providing guests with assistance in entering our Hotel, greeting them as they come and welcoming them with a friendly approach! You will support Concierge in moving luggage to rooms, communicating with the wider Front Office team in order to coordinate your approach.

Joining us as a Luggage Porter/Door Person we are looking for someone who has…

• Experience working as a Luggage Porter, Door Person, Receptionist, Concierge or Guest Services Agent at a 4/5* Hotel is beneficial
• An organised approach, ability to handle large amounts of information at once and deal with various requests simultaneously
• Passion for providing luxury experiences, not shy to go above and beyond to personalise our Guests stay and provide your local wisdom to enhance their experience
• Ability to work together in the team with guests as our centre focus!

In return for bringing the InterContinental life to our guests, you can expect to receive…

• Financial security - £12.60 per hour (£26,208.00 per annum FTE), guaranteed hours, paid overtime, a free meal on shift, paid holidays, subsidised unsocial hour travel support and enhanced sick pay! Plus, Tronc paid monthly if in eligible role. Wagestream - a financial wellbeing app giving you the opportunity to save, track and withdraw your pay as you earn it.
• Growth and development – extensive training, opportunities for career progression across the world, plus 2 paid days volunteering per year with a cause of your choice.
• Colleague perks- worldwide discounted room rates and discounted F&B whilst on employee rate (IHG has over 6,000 hotels globally and growing), plus generous friends and family rate. Discounts through our portal on your supermarket shop, experiences and loads of retailers on our perks portal.
• Wellbeing– generous maternity/paternity pay, employee assistance programme available 24/7 and access to mental health first-aiders
• Hotel specific benefits– complimentary stay for you+1 in our Hotel upon successful completion of probation, generous discounts across our F&B outlets at Kimpton Charlotte Square and InterContinental Edinburgh The George Hotel plus Spa and gym discounts at our Kimpton property

If you are someone who likes to bring your wisdom and local-know-how to a provide a truly personal and luxurious experience for our guests, apply today! Check out our Instagram page @InterContinentalEdinburghGeorge to see more.

You must meet the legal requirements to work in the UK.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

Who we are

As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.