Front Office Porter

InterContinental Hotels Group; London; On-site; GBP 29,000; Full time

Job summary

Join a luxury hotel in Central London as a Front Office Porter, where you will create memorable experiences for guests. This role emphasizes personal interactions and heartfelt connections, ensuring guests feel welcomed and comfortable throughout their stay. You'll assist with luggage, provide local insights, and collaborate with various departments to enhance guest satisfaction. With a competitive salary and a range of benefits, this is an exciting opportunity to be part of a renowned hotel brand dedicated to exceptional service.

Benefits

28 days holiday (increases to 33)

Company sick pay

Life insurance

Subsidised childcare support

Discounts for hotels and restaurants

Retail discounts from 15,000 stores

Refer a Friend programme

Qualifications

• Previous experience in a front office role is preferred.
• Strong personal presentation and communication skills.

Responsibilities

• Assist guests with luggage and ensure a warm welcome.
• Provide directions and recommendations for local attractions.

Skills

Front Office Experience

Customer Service

Knowledge of Local Area

Job description

Hotel Brand: Kimpton
Location: United Kingdom, London

Hotel: Fitzroy London (LONLP), 1-8 Russell Square, Bloomsbury, WC1B 5BE

At Kimpton Fitzroy Londonwe are looking fora Front Office Porterto join our luxury hotel in Central London with an immediate start

A “London Hotel Like No Other,” Kimpton Fitzroy London is an iconic 19th-century building which meets the London of today: From the outside, this landmark building, which occupies the eastern side of Bloomsbury’s Russell Square, looks every bit the part of grande dame. Inside, though, contemporary interiors beckon the discerning traveller to settle in and stay a while. Want to be part of this Lifestyle Luxury property?

As a Front Office Porterwe will support you to:

• Be yourself- bringing the real you to work, with your unique personality we want you to be who you are!
• Lead yourself – we trust you to make decisions and exert your creativity in order to provide our guests with heartfelt human connections, we trust you to do right!
• Make it count– you matter, and we will provide you with all the tools you need in order to create ridiculously personalised experiences for our guests every day!

As our Front Office Porter you are a key member of our Concierge/Front of House team. Reporting to our Head Concierge you are the face of the hotel, and your job is to ensure great memories are created for all our guests from check in to check out. You will assist guests in and out of vehicles, including assisting with loading/unloading luggage along with luggage storage and retrieval. You will be expected to transport guests’ luggage to and from their rooms and/or designated storage area. As a member of the Concierge team, you play a pivotal role in welcoming our guests and escorting them to their rooms. You have great knowledge of the local area and are able to give directions and make recommendations. Collaborating with other departments is key to ensuring the guests’ stay is as comfortable as possible. It’s the personal interactions that the guests remember, and this is central to your role.

If you have previous front office experience, you take pride in your personal presentation and you think you’ve got what it takes we’d love to hear from you.

What’s in it for you as ourFront Office Porter:

We are part of the IHG Hotels & Resorts family, one of the world’s leading hotel companies, with a portfolio of 19 brands worldwide - which means global opportunities! OurFront Office Porterenjoys a range of benefits including:

• £13.85 per hour £28,808 annual salary) and great IHG perks!
• 28 days holiday each year, including bank holidays, this increases up to a maximum of 33 days (Pro Rated)
• We provide every employee company sick pay and life insurance.
• Subsidised childcare support
• Amazing discounts for our hotels and restaurants around the world
• Discounts from over 15,000 stores – all the way from retail to cinema
• Don’t forget, bring your friends, and take part in our generous ‘Refer a Friend’ programme!

Kimpton Fitzroy London is all about providing a contemporary luxury hotel experience whilst building heartfelt human connections with guests and colleagues – we call it the Stay Human project. What more you ask? We have been named ‘The plushest pet-friendly hotel,’ because our heartfelt connection does not end with humans, it is extended to our furry friends. Want to know more? Apply now as we would love to hear from you!

You are always welcome here!

We are open 7 days a week 365 days a year and need people to work a range of shifts and days - this means we can offer great flexibility if required.

Please click ‘apply’ now!

You must meet the legal requirements to work in the UK.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

Who we are

Kimpton Hotels & Restaurants crafts unique destinations that kindle heartfelt human connections. Our bespoke spaces blend spirit, style and delight to create an addictive culture of refined irreverence where locals, visitors & colleagues seamlessly connect.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.