Front Office Nights Team Member

IHG Hotels & Resorts; City of Edinburgh; Presencial; GBP 16.000 - 23.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Complimentary stay for you+1 after/pro

Meals on duty

28 days holiday

Staff discounts

Wagestream

Career progression

Descripción de la vacante

InterContinental Edinburgh The George invites applications for a Night Team Member on a Full-Time contract. You will earn £14.20 per hour, equating to £29,536.00 per year on a typical 40-hour week.

Join a luxury hotel with full benefits including complimentary stay for you+1 after probation, meals on duty, generous holiday entitlement, discounts across outlets, Wagestream access, and career progression opportunities within IHG Hotels & Resorts.

Formación

• Experience as a Nights Receptionist, Concierge or Guest Services is beneficial
• Confidence using hotel systems; Opera experience is a big plus
• Passion for delivering luxury experiences and personalising guest stays
• Ability to work well in a team with guests at the centre of the role

Responsabilidades

• Take care of guests throughout the night and respond to queries
• Handle late arrivals with a warm welcome
• Perform ad-hoc tasks such as cleaning and preparing reports for safety

Conocimientos

Night management

Customer service

Teamwork

Educación

Hospitality qualification

Herramientas

Opera PMS

Descripción del empleo

A fantastic opportunity for a Night Team Memberto joinus at our InterContinental Edinburgh the George on a Full-Time contract!

You will earn £14.20 per hour – equal to £29,536.00salary.

InterContinental® Edinburgh The George Hotel is full of culture and has been serving guests since 1881, so we know what it takes to provide an alluring guest experience and a personal and attentive service. We provide an exciting mix of a luxury InterContinental® experience combined with our unique character and charming building, home to Scotland’s first Le Petit Beefbar Restaurant.

As the largest luxury hotel brand in the world, we provide our guests with a brilliantly cosmopolitan stay of discreet luxury and culinary expertise.

So, what does our Night Team Member get in return for bringing the InterContinental life to our guests?

• Becoming part of the IHG Hotels & Resorts family, one of the world’s leading hotel companies - which means global opportunities.

• Complimentary stay for you+1 in our Hotel upon successful completion of probation, generous discounts across our F&B outlets at Kimpton Charlotte Square and InterContinental Edinburgh The George, plus Spa & Gym discounts at our Kimpton property.

• Extensive training, opportunities for career progression across the world, plus 2 paid days volunteering per year with a cause of your choice

• Wagestream - a financial wellbeing app giving you the opportunity to save, track and withdraw your pay as you earn it.

• Meals whilst on duty, we also provide every employee company sick pay and life insurance, Mental Health First Aiders on Duty, and access to Employee Assistance Programs.

• 28 days holiday each year, including bank holidays, this increases up to a maximum of 33 days (Pro Rated) & Enhanced Family Leave (you can ask more details at the interview).

• Amazing discounts for our hotels and restaurants around the world, plus discounts from over 15,000 stores – all the way from retail to cinema!

• Don’t forget, bring your friends and take part in our generous ‘Refer a Friend’ programme!

As a Night Team Member, your main duties and responsibilities will be taking care of our guests throughout the night, responding to any queries or requests and making sure any late arrivals are met with a warm welcome. You will also be responsible to do ad-hoc tasks throughout the night such as cleaning or preparing reports to ensure the safety of our guests and employees. This role is varied and you may be completing different tasks depending on the need of the Hotel!

To succeed as a Night Team Member, you will need:

• Experience working as a Nights Receptionist, Concierge or Guest Services Agent at a Hotel is beneficial

• Confidence working on Hotel systems, experience working with Opera specifically is a big plus

• Passion for providing luxury experiences, not shy to go above and beyond to personalise our Guests stay and provide your local wisdom to enhance their experience

• Ability to work together in the team with guests as our centre focus!

At IHG, we believe there’s Room for You: Room to Grow(providing career development and learning opportunities), Room to Belong (fostering an inclusive environment where diverse employees can be their authentic selves), and Room to Make a Difference (empowering employees to have an impact on the guest experience and the business)

You must meet the legal requirements to work in the UK.

As a Disability Confident Committed Employer, we are committed to providing an inclusive and accessible recruitment process. Please let us know if you require any adjustments or support at any stage, and your recruiter will assist you accordingly.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.