Front Office Nights Supervisor - The Manchester Deansgate Hotel

InterContinental Hotels Group; Manchester; On-site; GBP 28,000 - 36,000; Full time

Job summary

A luxury hotel chain in Manchester is seeking a Front Office Nights Supervisor to lead night operations. The ideal candidate will manage guest check-ins and check-outs, support the team in their duties, and ensure safety and quality service throughout the night. This full-time role includes competitive pay and growth opportunities within an iconic hotel brand.

Benefits

Competitive salary

Paid overtime

Growth and development opportunities

Colleague perks for discounted hotel stays

Wellbeing support programs

Qualifications

• Experience in a Nights Reception Supervisor or Reception Supervisor role within a hotel environment preferred.
• Understanding of health and safety regulations is beneficial.

Responsibilities

• Check in late-arrival guests and check out early-departure guests.
• Cover duty manager shifts and lead the Nights Team in the absence of a Nights Manager.
• Handle ad-hoc guest requests throughout the night.
• Ensure the safety of guests and colleagues.
• Complete varied tasks such as running reports and manning the reception desk.

Skills

Problem-solving

Attention to detail

Experience in hotel reception

Tools

Opera

Job description

Front Office Nights Supervisor - The Manchester Deansgate Hotel

Hotel: The Manchester Deansgate Hotel (MANDG), 303 Deansgate, M3 4LQ

The Manchester Deansgate Hotel is on the lookout for a dynamic Front Office Nights Supervisor. Join the excitement and become part of the IHG Hotels and Resorts family!

Welcome to the Manchester Deansgate Hotel, where modern luxury travel meets the vibrant spirit of Manchester. Nestled in the iconic Beetham Tower, this hotel features 279 elegantly designed rooms with stunning skyline views. Enjoy upscale amenities, including sky bar Cloud 23, 2 Rosette Podium Restaurant, an indoor pool, and a fitness centre. Perfect for both business and leisure travellers, with 14 meeting rooms and over 1,800 square feet of event space. Experience our commitment to redefining luxury travel, blending sophistication with the rich culture of Manchester. The Manchester Deansgate Hotel will fully transition to the InterContinental brand by 2027, enhancing your stay with our signature luxury and service.

We are looking for someone who can work 39 hours over 5 shifts.

As a Front Office Nights Supervisor (Full-Time), you can expect to carry out the following duties…

• Checking in our late-arrival guests and checking out our early-departure guests (you will greet our guests with a warm and authentic welcome, using Opera to check in our guests effectively) – it would be great if you had experience in a Nights Reception Supervisor or Reception Supervisor role within in a Hotel environment with experience of Opera or similar reception system (not essential)!
• Covering duty manager shifts and leading our Nights Team in absence of a Nights Manager – fully conversant with all hotel emergency procedures, you’ll take responsibility when required to ensure the smooth and safe running of the hotel. You will support the team by training, assist with any recruitment and coaching the team to perform at their best.
• Dealing with ad-hoc guest requests throughout the night (you will be problem solving to ensure we can elevate all of our guests stays, dealing with any guest requests and appropriate service recoveries for any guest complaints to make sure they leave with a smile) - you will be an excellent problem-solver and fast-thinker, we will give you the autonomy to do what you need to do in order to make sure our Guests have a stay above and beyond the expected!
• Ensuring the safety of our Guests and Colleagues (you will be focussed on ensuring a safe environment for our Guests and Colleagues, completing relevant checks and recording information via reports) – a high attention to detail and understanding of H&S would be a bonus!
• Completing ad-hoc tasks throughout the night (this is a varied role and you will be dealing with a variety of tasks such as running reports, manning the reception desk, cleaning and completing checks around the hotel – therefore you will need to be someone who enjoys variety and likes helping the team where needed!)

At IHG Hotels and Resorts, we believe that no two individuals are alike, and we celebrate that by offering our colleagues a wide range of additional benefits to support their unique needs and aspirations. You can expect to receive….

• Financial security – Competitive salary, guaranteed hours, paid overtime, a free meal on shift, paid holidays, subsidised unsocial hour travel support and enhanced sick pay!
• Growth and development – extensive training, opportunities for career progression across the world, plus 2 paid days volunteering per year with a cause of your choice.
• Colleague perks - worldwide discounted room rates and discounted F&B whilst on employee rate (IHG has over 6,000 hotels and growing), plus generous friends and family rate. Discounts through our portal on your supermarket shop, experiences and loads of retailers on our perks portal.
• Wellbeing – generous maternity/paternity pay, employee assistance programme available 24/7 and access to mental health first-aiders

If you are looking to join an iconic and sophisticated Hotel….click apply today to see where this adventure could take you!

You must meet the legal requirements to work in the UK.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.