Front office night team member

FAIRMONT; London; On-site; GBP 22,000 - 28,000; Full time

Job summary

Join a vibrant team at a renowned hotel as a Night Team Member, providing exceptional service and ensuring guest satisfaction. This role includes managing late check-ins, conducting audits, and supporting the front office team. Enjoy a flexible schedule, personal development opportunities, and a supportive work environment.

Benefits

Flexible schedule

Free meals on shift

Staff discounts

Opportunities for personal development

Qualifications

• Previous hotel or front office experience preferred.
• Ability to work independently and handle pressure.
• Comfortable with technology.

Responsibilities

• Deliver a warm welcome and handle night check-ins/outs.
• Manage night audit procedures and report.
• Respond to guest requests and ensure safety.

Skills

Communication

Attention to detail

Calm under pressure

Tools

Opera Cloud

Job description

Company Description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist, and let your heart guide you in this world where life beats faster.

Job Description

Your smile can be felt even at 3AM.

At ibis London Canning Town, we’re more than just a hotel. We’re a vibrant, welcoming space where personality and professionalism go hand in hand. We’re currently looking for a Night Team Member to join our Front Office team and deliver exceptional service to guests around the clock.

What You'll Be Doing

Delivering a warm and efficient welcome to late arrivals and handling night check-ins and check-outs
Managing night audit procedures and end-of-day reporting
Responding to guest requests with a positive, can-do attitude
Ensuring guest safety and security, including regular floor walks and handling any incidents
Supporting with light cleaning, breakfast prep, or bar service if needed
Preparing the hotel for the morning handover with a clear and organised approach

Qualifications

Previous hotel or front office experience is great, but we’ll provide full training
Someone who is calm under pressure, organised, and happy to work independently
A natural communicator with great attention to detail
Comfortable with technology and confident using systems (training provided on Opera Cloud)
Flexible and reliable, with availability for night shifts, weekends, and holidays

Additional Information

What’s in It for You
Be part of a growing, people-focused brand with real personality.
Enjoy a flexible schedule and a healthy work-life balance.
Free meals on shift and staff discounts.
Opportunities for training and personal development.
A relaxed, creative space where your ideas matter.

Sound like you?
Hit apply and join the Ibis Canning Town family. Whether you’re looking to grow or bring your energy to a new role, we’d love to hear from you.