Front office night team member

21c Museum Hotels; London; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading hotel within the Accor network is seeking a Night Team Member for the Front Office team. This role involves providing exceptional service during night shifts, managing guest check-ins, ensuring safety, and supporting hotel operations. Ideal for someone with strong communication skills and a knack for organization, offering training and opportunities for development.

Benefits

Free meals on shift

Staff discounts

Flexible schedule

Opportunities for training and personal development

Qualifications

• Previous hotel or front office experience preferred.
• Must be flexible and reliable with availability for night shifts.
• Natural communicator with great attention to detail.

Responsibilities

• Deliver warm and efficient welcome to guests and manage night check-ins.
• Ensure guest safety and security, including regular floor walks.
• Support with light cleaning and breakfast preparation as needed.

Skills

Attention to detail

Calm under pressure

Communication

Organizational skills

Tools

Opera Cloud

Job description

Company Description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist, and let your heart guide you in this world where life beats faster.

Job Description

Your smile can be felt even at 3AM.

At ibis London Canning Town, we’re more than just a hotel. We’re a vibrant, welcoming space where personality and professionalism go hand in hand. We’re currently looking for a Night Team Member to join our Front Office team and deliver exceptional service to guests around the clock.

What You'll Be Doing

Delivering a warm and efficient welcome to late arrivals and handling night check-ins and check-outs
Managing night audit procedures and end-of-day reporting
Responding to guest requests with a positive, can-do attitude
Ensuring guest safety and security, including regular floor walks and handling any incidents
Supporting with light cleaning, breakfast prep, or bar service if needed
Preparing the hotel for the morning handover with a clear and organised approach

Qualifications

Previous hotel or front office experience is great, but we’ll provide full training
Someone who is calm under pressure, organised, and happy to work independently
A natural communicator with great attention to detail
Comfortable with technology and confident using systems (training provided on Opera Cloud)
Flexible and reliable, with availability for night shifts, weekends, and holidays

Additional Information

What’s in It for You
Be part of a growing, people-focused brand with real personality.
Enjoy a flexible schedule and a healthy work-life balance.
Free meals on shift and staff discounts.
Opportunities for training and personal development.
A relaxed, creative space where your ideas matter.

Sound like you?
Hit apply and join the Ibis Canning Town family. Whether you’re looking to grow or bring your energy to a new role, we’d love to hear from you.