Front Office Night Supervisor - Night Shift

Aimbridge; Greater London, Twickenham; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a dynamic hospitality team as a Night Supervisor, where you will lead night operations and ensure guests receive exceptional service. This role requires strong leadership skills and a proactive approach to managing overnight challenges. You'll be part of a vibrant environment that values authenticity and guest satisfaction. Enjoy benefits like hotel discounts, flexible pay options, and generous holiday allowances, all while contributing to a culture that encourages everyone to be their best selves. Your journey with a global leader in hospitality starts here!

Benefits

Hotel discounts

Wagestream access

Employee assistance programme

Career and lifestyle breaks

Volunteer days

Company sick pay

30 days holiday annually

Staff meals on duty

Paid breaks

Starting salary above national minimum wage

Qualifications

• Experience as a Night Manager or Supervisor.
• Ability to train others and manage hotel operations.

Responsibilities

• Oversee hotel operations during the night shift.
• Ensure exceptional guest service and manage guest relations.
• Collaborate with departments to maintain high standards.

Skills

Leadership

Guest Relations

Operational Management

Problem Solving

Job description

Who are we?

Aimbridge Hospitality EMEA is a division of the global Aimbridge Hospitality brand, overseeing over 1,600 hotels and resorts worldwide. We collaborate with major brands such as Hilton, Accor, Marriott, and IHG, as well as small independent hotels.

What is in it for you?

As part of the Aimbridge family, you will have access to a range of benefits, including:

• Hotel discounts across the portfolio – staff rates and up to 50% discount on food & beverage and spa services
• Wagestream – stream up to 40% of your earned pay and set automatic savings to support your financial wellbeing
• 24/7 access to our employee assistance programme
• Career and lifestyle breaks – to take time off for key life events
• Volunteer days – up to two days per year to support a charity of your choice
• Company sick pay – providing peace of mind when needed
• Minimum of 30 days holiday annually
• Staff meals on duty
• Paid breaks
• Starting salary above the national minimum wage

A day in the life of…

As a Night Supervisor, you will oversee the smooth and efficient operation of the hotel during the night shift. Your role is both hands-on and proactive, ensuring all guests receive exceptional service. You will support overnight operations, manage guest relations, ensure safety and security, and address any issues that arise. Collaboration with other departments is essential to maintain high standards and deliver quality results.

As an ambassador for our brand, you will embody the company’s culture and values, creating a welcoming and supportive atmosphere for guests and the night team. Join our team at Radisson Red and immerse yourself in a vibrant, dynamic environment where your leadership sets the tone for relaxed, authentic service. We believe in making guests feel at home, encouraging both guests and team members to be themselves. With our 'Yes I Can!' spirit, we seek upbeat and positive individuals who can maintain a strong focus on guest satisfaction while managing the unique challenges of the night shift.

What do we need from you?

To succeed in this role, the ideal candidate will have experience as a Night Manager or Supervisor, with knowledge of training others and taking responsibility for the shift and hotel during the night. The candidate should exemplify the values and principles of the brand and lead by example.

Interested? Click apply and start your journey with Aimbridge EMEA today. Your dream job awaits…

At Aimbridge, we recognize that people are the heart of our business. As a global leader, we are committed to representing our diverse community and enabling everyone to Be Their Best Selves.