Front Office Manager - New Opening (Moxy Hotel)

Criterion Hospitality; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

An exciting opportunity awaits at a vibrant hospitality group looking for a bold Front Office Manager to lead the pre-opening team of Europe's flagship hotel in London. In this dynamic role, you will champion guest experiences, foster a fun and energetic environment, and ensure operational excellence at the front desk. With a focus on leadership and team development, you will play a crucial part in shaping the guest journey and creating memorable interactions. Join a supportive team that values creativity and results, and take the next step in your hospitality career with ample growth opportunities.

Benefits

Career progression opportunities

Supportive leadership team

Dynamic work environment

Chance to shape guest experience

Qualifications

• Experience as Front Office Manager or Assistant Manager in a fast-paced hotel.
• Strong leadership and people development skills are essential.

Responsibilities

• Own the arrival and departure journey for guests, ensuring smooth experiences.
• Recruit, train, and motivate Crew Members to deliver exceptional service.

Skills

Guest-focused mindset

Leadership skills

Problem solving

Hospitality flair

Experience in hotel management

Education

CIPD level 5 student

Tools

Property Management System (PMS)

Job description

Direct message the job poster from Criterion Hospitality

Talent Acquisition and Retention Manager - CIPD level 5 student

We are looking for a bold, guest-obsessed, and hands-on Front Office Manager to join our pre-opening team at Europe’s largest Moxy Hotel, right in the heart of London.

As the first and last impression for every guest, you’ll lead from the front, ensuring our lobby is buzzing, check-ins are effortless, and Crew Members are empowered to deliver a playful and polished guest experience.

The Role

At Moxy, it’s not just about running a front desk — it’s about setting the tone for the entire stay. You’ll champion our spirited brand values and create an environment where guest experience is seamless, self-service is intuitive, and every interaction feels easy, fun, and memorable.

You’ll be hands-on in all aspects of front office operations, including reception, guest services, reservations, night audit, and crew training. You’ll work closely with the Deputy GM and lead a dynamic team of Crew Members to deliver exceptional service from day one.

Key Responsibilities

• Guest Experience: Own the arrival and departure journey, ensuring it’s smooth, engaging, and efficient.
• Lobby & Vibe: Maintain a fun, welcoming, and energetic environment in line with the Moxy spirit.
• Team Leadership: Recruit, train, and motivate Crew Members to deliver Rockstar service.
• Operational Excellence: Oversee all front office functions including check-in/out, guest requests, room allocations, and night procedures.
• Brand Advocacy: Lead by example to ensure every guest touchpoint reflects the bold and playful Moxy identity.
• Problem Solving: Act quickly and effectively to resolve guest concerns, ensuring satisfaction and loyalty.
• Pre-Opening Support: Play a key role in system setup, SOP development, recruitment, and training as part of the hotel’s opening team.

What We’re Looking For

• Experience as Front Office Manager or Assistant Manager in a fast-paced hotel (pre-opening a plus)
• Marriott experience or familiarity with Moxy brand preferred
• Strong leadership and people development skills
• Guest-focused mindset with a passion for delivering standout service
• Confident with systems and procedures, from PMS to payment and reporting
• Able to thrive in a fun, youthful, and energetic environment
• A hands-on, can-do attitude with a natural flair for hospitality

Why Join Us?

• Be part of the opening team for Europe’s flagship Moxy
• Lead a bold and vibrant front office operation in one of London’s most exciting locations
• Career progression opportunities across our fast-growing hospitality group
• A chance to shape the guest experience from the ground up
• Work with a supportive leadership team that values creativity, passion, and results

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Management

Industries

• Hospitality and Hotels and Motels